Career Opportunities: Technical Support Engineer (3432)
Requisition ID 3432 - Posted - Kundendienst / Verkauf & Marketing|Customer Support / Sales & Marketing - Work Schedule (2) - Education Level (2) - Mitarbeitende|Employee - Professional Experience (1) - My skills... (1) - No
Your Tasks
- Processing technical enquiries in First-level Customer Support and creating solutions for customers, service centres and subsidiaries
- Coordinate technical investigations with Pilatus engineering departments and assist with changes to existing and new technical documentation
- Work in a 24/7 operation (early and late shifts, as well as weekends and holidays
- Identify product improvements and initiate potential modifications, and work on group or individual projects
- Possibility of traveling to customers and service centres for giving hands-on training for troubleshooting and improving customer relationship, as well as attending conferences
With this you convince us
- Several years of experience in aircraft maintenance in either Mechanical Systems and Structural Design or Avionics and Electrical Systems. MCC/AOG support experience is preferred
- EASA B1/B2 or equivalent level of training, preferably for the Pilatus PC-12 or PC-24, a BSc. in professional aeronautics would be an advantage
- High level of responsibility and structured approach
- Knowledge of MS Office Tools, SAP and Troubleshooting tools i.e. Spotlight is an advantage
- Very good English skills (min. B2 level) are mandatory, German is an advantage
What we offer
- A committed, international team and unique projects
- Individual pension solutions
- Support for training and opportunities for personal and professional development
- Discounted meals in our staff restaurant and various discounts for employees
- Team events at which we celebrate our successes together
Email this job to a friend
-
- The job has been sent to
The job has been sent to
Your Tasks
- Processing technical enquiries in First-level Customer Support and creating solutions for customers, service centres and subsidiaries
- Coordinate technical investigations with Pilatus engineering departments and assist with changes to existing and new technical documentation
- Work in a 24/7 operation (early and late shifts, as well as weekends and holidays
- Identify product improvements and initiate potential modifications, and work on group or individual projects
- Possibility of traveling to customers and service centres for giving hands-on training for troubleshooting and improving customer relationship, as well as attending conferences
With this you convince us
- Several years of experience in aircraft maintenance in either Mechanical Systems and Structural Design or Avionics and Electrical Systems. MCC/AOG support experience is preferred
- EASA B1/B2 or equivalent level of training, preferably for the Pilatus PC-12 or PC-24, a BSc. in professional aeronautics would be an advantage
- High level of responsibility and structured approach
- Knowledge of MS Office Tools, SAP and Troubleshooting tools i.e. Spotlight is an advantage
- Very good English skills (min. B2 level) are mandatory, German is an advantage
What we offer
- A committed, international team and unique projects
- Individual pension solutions
- Support for training and opportunities for personal and professional development
- Discounted meals in our staff restaurant and various discounts for employees
- Team events at which we celebrate our successes together