Conducts, assists, and reviews the investigation and research of disputes as well as suspicious and/or fraudulent activities in accordance with state and federal regulations and escalates issues to direct management. Serves as a subject matter expert and liaison between internal departments and the impacted customer to ensure remediation efforts are completed in an efficient and appropriate manner, reviews and monitors open fraud cases, remediation efforts, and activity, and handles the escalation of such efforts when necessary. The incumbent also reviews possible fraudulent check activity, and conducts the research necessary to verify the payment to prevent potential fraud.

Hourly Wage: 

Location: Los Angeles, California

Hybrid Eligibility: Yes

Essential Duties:

1. Compliance with aspects of the Bank Secrecy Act Compliance Program, specifically with record keeping requirements and red flags associated to back office monitoring and report reviews to prevent and deter illicit activity, fraud, and money laundering; assists independent, state and federal regulator auditor inquiries.

1. Maintains proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act, USA Patriot Act, and OFAC.

1. Reports any information or knowledge of any events or transactions that could cause a reasonable person to suspect activities that should be reported to the BSA department for further analysis. Responds to inquiries and provides explanations to differentiate suspicious activity from non-suspicious.

1. Identifies and mitigates potential risk issues against the Bank, assists in providing BSA, AML, OFAC and CIP compliance support; interacts with Bank personnel pertaining to such issues.

1. Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff.

1. Assists, as well as leads, less experienced Fraud Mitigation Specialists, with the collaboration between internal resources when conducting an investigation, disposition and resolution of all issues related to, disputes, and/or suspicious or fraudulent activity; ensures reports are filed with appropriate law enforcement, federal agencies and management in accordance with state and federal regulations. Takes necessary action to protect the customers and the bank to minimize losses. Reports any information or knowledge of any events or transactions that could cause a reasonable person to suspect activities that should be reported to the BSA department for further analysis, and works directly with them to support any additional investigative requirements. Responds to inquiries and provides explanations to differentiate suspicious activity from non-suspicious activity.

1. Serves as a subject matter expert and point of contact for customers during the fraud mitigation process. Coordinates efforts amongst the various departments within the Bank for all related services that have been impacted by fraud ensuring a smooth customer experience throughout the fraud mitigation process, while resolving and reporting any escalations to the Fraud Operations Manager.

1. Identifies and escalates fraud mitigation issues to the Fraud Operations Manager when necessary.

1. Creates, maintains, and/or reviews fraud cases within the Abrigo BAM+ Fraud Case Management system.

1. Prepares and analyzes management reports on fraud and Red Flag Identity Theft trends for direct management.

1. Reviews in-clearing items within the Oasis system for validation in order to prevent fraud, and serves as the main point of contact for Department escalations. Compares signature to signature card, check stock, number of signatures required with dollar limits, payee, endorsement and sequential order of checks, as well as any other potential red flags of fraudulent activity.

1. Consults with customer as needed to determine authenticity of item presented, and begins the remediation process for any identified fraud.

1. Reports discrepancies to their direct manager. 

1. Performs customer requested research when necessary, and resolves customer inquiries and issues efficiently and timely.

1. Answers telephones, answers questions and directs calls to proper Bank personnel.

1. Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.

1. Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits and other personnel.

1. Plays a positive role with less experienced department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross trained staff.

1. Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff.

1. Completes administrative tasks correctly and on time and supports the Bank’s goals and values.

1. Performs the position safely, without endangering the health or safety of themselves or others and reports potentially unsafe conditions. 

1. Maintains regular and reliable attendance.