Executive Host

Be the driving force behind VIP experiences as an Executive Host—create memorable moments, grow player loyalty, and shine in a fast-paced casino atmosphere.

We offer unique benefits like onsite Day Care, Tuition Reimbursement, and discounts at our Hotel, Restaurants, and Spa. We have 3 Medical Plans to choose from. 2 Vision Plans, 2 Dental Plans, Accident, Hospital, and Critical Illness are available, as well. STD, LTD, and Life Insurance policies are our gift to you as a FT Employee. 401k Plan, Paid Time Off, Sick Time, and Holiday Pay.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Maintain the highest level of confidentiality.
Maintains a working knowledge of the Company’s property, as well as special events on and near property.
Maintain up-to-date knowledge of and ensure compliance with all house rules and regulations.
Support the VIP Service Department by responding to basic guest and staff questions, while channeling more complex concerns to Director of the department.
Research historical data on players’ behavior to create target lists.
Develop and execute offers/awards/incentives, including use of existing promotions/programs, complimentary goods and services and other activities/events to encourage customer loyalty and build positive relationships.
Use technological applications and devices to record player preferences and habits.
Compile guest feedback and inform Director of findings on a regular basis.
Prepare and assist in the preparation of correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed, seeking approval prior to any mass mailing/emailing going out to the guests.
Develop, coach and manage the staff members within the department.
Assist the Director with coordination of events, meetings as needed, scheduling staff within the department and working directly with needed vendors.
Must maintain a coded list with a minimum of 300 assigned players, a Developmental list with a minimum of 30 players and a Maintenance list with a minimum of 150 assigned players.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in a related field and a minimum of two (2) years of Casino Host experience required; OR High School Diploma/GED with at least (3) years of Casino Host experience will be considered.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud, when on casino floor.

Benefits Include:

Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
Generous 401K plan - 100% Vested from the beginning!
Medical, Dental, Vision and Life Insurance available for Full-Time Employees
Paid Time Off, Sick Time and Holiday Pay
Tuition Reimbursement *for eligible employees*
Discounts available for Hotel, Restaurants, Spa Services, and more