Quality Systems Technician

Location: Wilmington, NC
Eligibility: Must be legally authorized to work in the United States
Start Date: As soon as possible

Shift Schedule – 7AM-3PM  
Job Type: Full-Time, Permanent
Work Environment: In-Office

Work Differently. Build Something That Matters.

This isn’t just another job where you punch in and punch out.

At Protocase, we believe work should be meaningful. We spend a third of our lives working—so we’ve built a culture where people actually want to come in each day and leave feeling fulfilled. Your ideas don’t just matter here—they shape our future.

If you’re looking to be part of a collaborative, innovative team where your voice has real impact, you’ll fit right in.

Learn more about how we work:
https://workdifferently.info/

About Us

Founded in 2001, Protocase Inc. manufactures custom sheet metal enclosures, panels, and components for engineers and innovators worldwide. With 400+ employees and over 16,000 customers—including NASA, Google, Apple, and Boeing—we combine advanced software with cutting-edge manufacturing to deliver high-quality custom parts in as little as 2–3 days.

About the Role

As a Quality Systems Technician, you’ll play a key role in maintaining and improving our Quality Management System (QMS), ensuring we consistently deliver world-class products.

You will:

• Support the structure, compliance, and continuous improvement of the QMS
• Maintain accurate and up-to-date processes, procedures, and documentation
• Assist with internal audits and coordinate preparation for external audits
• Collaborate across departments to identify root causes and implement corrective actions
• Track and support continuous improvement initiatives
• Monitor QMS Key Performance Indicators (KPIs) with process owners and leadership
• Participate in and lead training sessions related to quality systems

About You

You’re analytical, detail-oriented, and driven to improve systems and processes. You enjoy solving complex problems and collaborating across teams.

Qualifications:

• Education: Background in engineering or a related technical field (preferred)
• Experience: 1+ years in a manufacturing or machine shop environment (preferred)

Skills:

• Strong critical thinking and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively
• High attention to detail with strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Compensation & Benefits

Salary Range: $42,000 – $60,000 USD annually (based on experience, including performance incentives)

What We Offer:

• 🎓 Training & Growth: Leadership development and skill-building opportunities
• 🩺 Comprehensive Benefits: Medical, dental, vision, life insurance, and retirement savings plan with
• 🏋️‍♂️ Wellness Programs: Access to wellness initiatives and fitness support
• 🏖️ Paid Time Off:
  • 2 weeks vacation to start
  • 3 weeks after 3 years
  • 4 weeks after 5 years
• 🎉 Team Events: Regular social events, lunches, and celebrations
• 🏅 Recognition Programs: Monthly and company-wide awards
• 🛍️ Employee Perks: Discounts with local businesses

Ready to Join Us?

If you're excited to make a meaningful impact in a growing, innovative company, we want to hear from you.

Apply today and help us continue building something extraordinary. 🚀