Payment Processing Associates receive payments and payoffs from mortgagors in various formats such as checks, ACH, pay by phone, etc., evaluate the loan data, and apply operational rules to determine how to appropriately process the payment and enter it into the servicing system. This requires loan-level research within a complex system and a general understanding of various processes for each type of loan and/or payment. The Associate performs funds movements for internal departments, Bank Reconciliation, and other external entities to ensure bank accounts are properly funded to perform critical daily business activities. This is a fast paced deadline-driven environment and detailed, energetic and team-oriented individuals are typically most successful.

Position Requirements:

• Strong critical thinking and problem-solving skills
• Effective multi-tasking capabilities
• Basic math and research skills
• Professional verbal and written communication skills
• Proficient in Microsoft Excel
• 10-key proficiency preferred

There are three "critical days" each month, the first business day, the sixteenth, and the last business day.  These days can require mandatory overtime.  Preferred working hours are 8:30 a.m. to 5:30 p.m. with some flexibility possible based on situations.