We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Adheres to all established departmental and property policies and procedures regarding guest service standards. 
• Provides timely and courteous food and beverage service to Star Club guests. 
• Records accurate through counts of Star Club guests and companions through the use of the Swipe application. 
• Passes on requests to the appropriate Host. 
• Maintains knowledge of all current and upcoming special events in the Star Club Lounge and helps build excitement for these promotions. 
• Acts as guest service liaison, handles guest opportunities and resolves situations so as to ensure smooth operations and excellent customer service throughout the Star Club Lounge. 
• Updates accounts with information changes and obtains missing information on player accounts; issues replacement cards.
• Responds to reasonable guest requests or places guest in contact with appropriate person for assistance. 
• identifies potential new members for development to Casino Host and Executive Hosts based on levels of play. 
• Answers questions regarding Star Awards Program, times and gaming sessions, transportation services, parking facilities, and all events and promotions. 
• Performs all other related and compatible duties as assigned. 
• Maintains strict confidentiality in all company matters.

• High School Diploma or equivalent required; at least one (1) year of guest service experience in a casino environment highly preferred. 
• Must possess exceptional customer service and interpersonal skills. 
• Must have excellent written and verbal communication skills; must be fluent and literate in English. 
• Ability to maintain a high level of confidentiality and professionalism. 
• Must have strong computer skills and be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). 
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 
• Ability to work effectively independently and as part of a team. 
• Ability to share or divide attention among several ongoing activities, projects, or assignments. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to identify problems, collect and analyze data, and draw valid conclusions. 
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. 
• Must be flexible to work all shifts, including nights, weekends, holidays, and overtime as business needs dictate.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer