HiringCafe
Posted 9mo ago

Technical Support Agent

@ Datamark
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Chihuahua, Chihuahua, Mexico
OnsiteFull Time
Responsibilities:Troubleshoot issues, Guide users, Document resolutions
Requirements Summary:Associates degree in CS or related field; 2+ years programming experience with SQL, PHP, and SharePoint; strong customer-facing problem-solving; help desk knowledge; bilingual Spanish/English.
Technical Tools Mentioned:SQL, PHP, SharePoint, Log analysis
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Job Description

Join DATAMARK, as a Technical Support Agent!

Are you passionate about technology and helping others? We are seeking a dedicated Technical Support Agent to become a vital part of our team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring that their needs are met promptly and efficiently.

Your primary responsibilities will include troubleshooting software and hardware issues, guiding users through step-by-step solutions, and documenting technical processes. You will play a key role in maintaining high customer satisfaction by providing clear communication and effective problem resolution.

Key Responsibilities:

  • Troubleshoot and resolve technical issues related to software, hardware, and networking.
  • Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
  • Guide users through the installation and configuration of software or hardware solutions.
  • Document ongoing issues and resolutions in our ticketing system to track progress.
  • Work collaboratively with other team members to share insights and solutions.
  • Stay updated on the latest technology trends and product information.

If you're ready to leverage your technical skills and contribute to a dynamic team, we encourage you to apply!