CSS Position Summary:
Provide continuous service to the clients, customers, and personnel of Affinity Group. Utilizes technology to place orders, maintain systems/financials, file documents and communicate information. Act as a resource to support the advancement of sales efforts while contributing to business development. Position also includes some inside sales and suggestive selling.
This is a hybrid role. Office is located in Pittsburgh.
Essential Functions:
- Represent Affinity in an ethical and professional manner.
- Provide favorable, continuous customer service. Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests.
- Support all sales efforts set forth by the management staff, clients, and customers
- Support the Account Managers/Business Managers and in any way necessary to keep an open line of communication between the clients and customers
- Enter all orders into Foodmark system so Affinity is fully knowledgeable of orders, volume, invoices, and commissions.
- Cross-reference invoices with orders to be sure they are correct. Take the necessary steps to reconcile if there is a problem with invoicing.
- Assist clients with deductions.
- Update Foodmark with precise information
- Answer phones, direct messages, monitor faxes.
- Maintain necessary mailings: ads, flyers, point of sale, etc.
- Order, monitor, pack and unpack samples.
- Maintain weekly communication with the buyers at assigned distributors.
- Report information regarding customers and market to the buyers at your assigned distributors
- Communicate all markets/customer information (includes market pricing) to Affinity
- Filing- electronic and hard copies
- Maintain and organize all information necessary to reconcile all commissions.
- Assist Controller with information and paperwork necessary to reconcile commissions, accounts receivables, or any other aspect of Affinity financials.
- Communicate all appropriate information to Management, Account Managers, Account Executives, and Co-workers.
- Utilize all training tools to become more product knowledgeable.
- Assist Account Managers on any issues that interfere with the placement or shipment of orders. i.e. credit referrals, credit holds, late trucks or “no-show” trucks, expedites, etc.
- Respond in a timely manner to any request for information from management, clients and/or customers.
- Follow instructions provided by each individual client to ensure the best scenario.
- Keep market knowledgeable by listening and learning from clients, distributors, and customers.
- Follow through on important issues and orders to make sure the outcome is what you expected
- Other duties as assigned and requested.
Education and Experience:
- Previous customer service experience is a plus
- Experience in the retail or food service area is extremely advantageous
Knowledge, Skills and Abilities:
- Flexible and able to manage adversity and change.
- Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, and Outlook
- Strong communication, influence, and problem-solving skills
- Basic Technology skills communicating through email, phone, and text messaging
- Self-starter with entrepreneurial spirit and committed to being the best.
Physical Requirements / Working Conditions
- Ability to lift 30lbs with or without help
- Inspection and moving of product in freezer and storage areas
- Normal office environment, desk position