Sr National Account Support Specialist (SME* – Fortress
PrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, is seeking a Sr National Accounts Support Specialist professional to work in our Irving, Texas corporate office.
This position will be responsible for the following with additional duties assigned as necessary:
- Monitors Special Order process from National & Major Accounts and ensures shipping expectations are met
- Monitors National accounts daily orders to ensure partner routing and compliance guidelines are followed
- Investigates, challenges and resolves pending compliance fines prior to remittance deductions
- Maintain and improve content of existing items on all National Account customer platforms
- Uploads daily inventory levels to partner platforms
- Manage internal SAP order blocks
- Ensure new store orders are shipped complete and timely to store openings
- Assists in resolving Major & National Accounts customer issues, questions and inquiries
- Assists in generating weekly POS reports
- Investigates and resolves customer problems with deliveries.
- Works on .com initiatives, onboarding and maintaining data that populates our customer’s sites.
- Copies data, compiles records and reports.
- Provides administrative support to The National Account team as needed or requested.
- Handles inbound calls to assist customer information requests.
- Builds and maintains customer relationships.
- Prepares reports of business transactions.
- Operates all office machines such as computer, calculators and copier.
Qualified candidates must be self-motivated, have the ability to multi-task and be willing to work as part of a team. Requires professional and confident telephone skills as well as proficient computer skills ideal candidate would have some knowledge of the building material industry.
We are looking for a 2 to 4 year college degree; or equivalent combination of education and at least one year of sales or customer service experience. Experience in managing national account compliance a plus. To perform this job successfully, an individual should have knowledge of Advanced Excel skills (required). Photoshop and SAP knowledge a plus.