Description

At Lawrence Companies, we are looking for more than just employees. We are looking for people who have a passion for growing the business. Click here to learn more about Lawrence Companies!

The Customer Service Representative/Dispatcher partners daily with customers and employees to achieve results. Primary areas of responsibility include:

Ensuring orders are built accurately, loads/compliance factors are complete and accurate, and completed runs are closed out immediately.
Serve as first line of contact for driver, customer, and manager questions relating to the movement of freight.
Ensure Drivers have everything needed to run safely and legally within State and Federal requirement.

Reporting Structure

The Customer Service Representative/Dispatcher will report directly to the Operations Leader. This person is also expected to interface with other management, dispatchers and other leaders of the different business divisions.

Essential Functions & Major Accountabilities

Builds Truck Orders (TO’s) and works to move and monitor loads, and answer questions as required.
Leads scanning/imaging process for delivery receipts.
Responsible for planning drivers' schedules daily.
Responsible for scheduling and planning loads to and from the Virginia ports.
Communicates directly with customers to answer service related questions.
Ensures all necessary permits are known, granted, and accessible; follows through each process for complete accuracy and awareness for all involved.
Assisting with all administrative backup.
Perform basic dispatching functions.
Use Dispatching system (TMW) to manage customer loads and coordinate these loads with drivers.
Assist with necessary permitting for drivers and the business.
Awareness of on-time orders; back-haul percentages; overall effectiveness of Driver efficiency and exceeding customer expectations.
Learn backhaul functions by interfacing with the DAT board.
Set up new customers to E-Stat tracking.

Requirements

Requirements – Knowledge, Skills & Accountabilities

General knowledge of freight and logistics; ability to build and manage logistics load for accuracy and compliance while meeting customer expectations (on-time delivery) and Driver efficiency (back-haul opportunities).
Must be an analytical minded individual with attention to detail.
Ability to multitask, support projects, and meet deadlines while keeping a solution focused mindset.
Must demonstrate a sense of urgency and ownership to drive projects to completion.
Must be a positive minded individual with problem solving ability.
Excellent professional communication and demeanor required with the ability to manage Driver and customer relationships via phone.
Demonstrate tenacity and an energized approach, building confidence between the Driver and the Customer.

Education/Experience Requirements

High school diploma or equivalent required.
Associate’s Degree or related work experience is highly preferential.
Highly organized with strong attention to detail and follow through skills.
Ability to operate effectively in a dynamic, fast-paced, and results-oriented environment, and be flexible/adaptable to change.
Excellent computer skills essential for success in this role with demonstrated ability to create/manage information within Microsoft Suite (Word, Excel, etc.).
Experience utilizing TMW system to log/manage loads from origin to destination.

Benefits

Competitive salary
Medical, dental, life and disability insurance, flexible spending account, and short term and long term disability
Employee Stock Ownership Plan and Matching 401k retirement savings plan, excellent paid vacation benefits
Extensive wellness program with annual reimbursement opportunities

Lawrence Companies is an Equal Opportunity Employer: Minority/Female/Veteran/Disabled

If you need an accommodation to complete a job application with Lawrence Companies, please contact us at: 540-966-4000 or [email protected].