HiringCafe
Posted 2d ago

Hyatt House BWI General Manager

@ TKo Hospitality
View All Jobs
Linthicum Heights, Maryland, United States
$100k/yrOnsiteFull Time
Responsibilities:Oversee operations, Ensure guest satisfaction, Manage budgets
Requirements Summary:3+ years of department head level hotel management experience; 2+ years in A la Carte restaurant and/or banquet management; strong leadership and guest service skills; proficient with MS Office; knowledge of hotel PMS/POS systems; able to manage budgets and ensure brand standards.
Technical Tools Mentioned:MS Office, PMS, POS
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Job Description

We are seeking a dynamic and experienced General Manager (GM) to lead all aspects of hotel operations, ensuring outstanding guest experiences and operational excellence. The GM will be responsible for developing and executing strategic plans, managing budgets, and ensuring compliance with company policies and industry standards. This role requires strong leadership to inspire and guide a diverse team, fostering a positive and growth-oriented work environment. A proven track record in strategic planning and a comprehensive understanding of hotel management are essential for success in this position. 



 



Team Member Benefits: 





  • Medical, Dental and Vision 







  • Employer Paid Life Insurance 







  • Other Supplemental Benefits 







  • Employer Matched 401K 







  • Hotel Room Discounts across multiple brands 







  • Enhanced paid vacation, sick time and holiday pay 





Essential Job Functions: 





  • Oversee the overall operations of the hotel. 







  • Ensure full compliance with hotel operating controls, SOP’s, policies, procedures and brand standards. 







  • Handling complaints and overseeing the service recovery procedures. 







  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. 







  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. 







  • Deliver hotel budget goals and set other short and long-term strategic goals for the property. 







  • A strong understanding of P&L statements and the ability to react with impactful strategies 







  • Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.  







  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. 







  • Maximizing room yield and hotels/resort revenue through innovative sales practices and yield management programs. 







  • Act as a final decision maker in hiring key team members. 







  • Overseeing and managing all departments and working closely with department heads on a daily basis. 







  • Manage and develop the team to ensure career progression and development. 







  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints. 







  • Provide effective leadership to hotel team members. 







  • Embraces TKo’s Culture of CARE and creates this culture within the hotel. 







  • Actively engaged in the sales process and takes part in new client acquisition along with the sales team. 







  • Responsible for operating the hotel within the Occupational Health & Safety Act, fire regulations and other legal and regulatory requirements.