SUMMARY: The Food and Beverage - Restaurant/Banquet Supervisor is primarily responsible for leading and supervising the outlets team. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Restaurant/Banquet Supervisor will work with the Restaurant Manager and Food & Beverage Director to ensure maximum efficiency.

The Restaurant/Banquet Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotels Culture and Core Hotels & Resorts Core Values.

ESSENTIAL JOB FUNCTIONS:

Achieve customer satisfaction and compliance with policies/procedures in the Outlets

Train, coach and assist associates in the Food & Beverage operations

Monitor performance and recommend corrective action

Alert management of potentially serious issues

Respond to customer needs and rectify any guest issues

Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment

Oversee cash handling and check/credit policies and procedures

Conduct pre-shift meetings to inform staff of daily events

Promote teamwork and quality service

Routinely greet guests, serve food and beverage and service other outlets departments

Perform other duties as assigned

ESSENTIAL JOB FUNCTIONS:

Achieve customer satisfaction and compliance with policies/procedures in the Outlets

Train, coach and assist associates in the Food & Beverage operations

Monitor performance and recommend corrective action

Alert management of potentially serious issues

Respond to customer needs and rectify any guest issues

Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment

Oversee cash handling and check/credit policies and procedures

Conduct pre-shift meetings to inform staff of daily events

Promote teamwork and quality service

Routinely greet guests, serve food and beverage and service other outlets departments

Perform other duties as assigned