Job Title: D365 Customer Engagement - Applications Specialist

Department: Information Technology

Reporting to: Manager, Business Applications

Location: Mississauga Office

Employment Type: Full-Time, Permanent

Vacancy Status: This position is vacant.

Greenfield is looking for a D365 Customer Engagement - Applications Specialist to join our growing team. 

Position Overview:

The D365 CE Applications Specialist is responsible for designing, configuring, developing, and supporting Microsoft Dynamics 365 Customer Engagement solutions to enhance business functionality across Sales, Customer Service, and Marketing, while maintaining strong alignment with business objectives. This role serves as Greenfield's primary technical resource and subject-matter expert for the CE platform, owning end-to-end technical delivery, administration, and ongoing evolution of the CE environment. This role combines hands-on development with platform ownership and solution leadership; depth in all areas is not required, but strong capability in most is expected. Greenfield operates in a 24/7 environment, and some responsibilities may require occasional off-hours work to support system updates, releases, or issue resolution.

Who We Are: 

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet. 

Why Join Greenfield? 

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team. 

Who You Are: 

• Bachelor's Degree or equivalent in Computer Science, Math, Engineering, Technology, Management, Computer/Information Systems or related field.
• Strong analytical skills and database experience
• Must be able to think critically and adapt to solving problems to meet business objectives
• Strong verbal and written communication skills, with an ability to translate technical concepts for non-technical audiences
• Ability to foster collaborative, cross-department relationships to meet common objectives
• Strong coaching and leadership skills 
• Proven ability to take initiative and deliver outstanding performance.
• Possesses Company values of honesty, integrity, respect, commitment, and open to change while modelling the Company Core Principles in all activities

Your Experience Should Include: 

• 5+ years of hands-on functional-technical experience with Microsoft Dynamics 365 CE or Dynamics CRM across Sales, Customer Service, or Marketing
• 4+ years of Power Platform development (Power Automate, Power Apps, Dataverse)
• 3+ years of system integration experience using REST/OData APIs, Azure Logic Apps, or middleware tooling
• 3+ years of client-side scripting using JavaScript/TypeScript (form scripting, web resources)
• 2+ years working directly with Sales, Customer Service, or Marketing business teams to deliver CE solutions
• Experience with ALM and environment management using Azure DevOps or Power Platform Pipelines
• Familiarity with Azure Cloud services, including Azure Integration Services and Azure Active Directory
• Experience with plugin development using C# and the Dynamics SDK
• Experience leading or supporting a CRM migration to D365 CE
• Dual-Write configuration experience (D365 CE ↔ D365 F&O)
• Experience with full-lifecycle D365 CE implementations (at least 2 enterprise-scale projects)

Nice to have:

• Experience with Dynamics 365 Customer Insights – Journeys (formerly Marketing)
• Experience with eCommerce platform integrations
• Experience in manufacturing, agriculture, or industrial sectors
• PL-400: Microsoft Power Platform Developer
• MB-210: Microsoft Dynamics 365 Sales
• MB-230: Microsoft Dynamics 365 Customer Service

Job Responsibilities: 

• Design, configure, and support D365 CE modules, including Sales, Customer Service, and Marketing (Customer Insights – Journeys) in alignment with business requirements
• Collaborate with business stakeholders to gather, analyze, and validate requirements, translating them into functional design documents and technical specifications
• Develop custom plugins, client-side scripting (JavaScript), Power Automate flows, and business rules to meet functional and technical requirements
• Design, develop, and document integrations between D365 CE and other enterprise systems including D365 F&O, eCommerce, and third-party platforms
• Manage the D365 CE environment lifecycle across Dev, QA, UAT, and Production using ALM/DevOps and CI/CD best practices
• Uphold security best practices including security role design and field-level security configuration
• Promote code changes through established Unit, Integrated, and User Acceptance Testing processes
• Perform gap analysis between D365 CE platform capabilities and business requirements, recommending pragmatic solutions
• Prioritize and troubleshoot incoming ticket escalations in accordance with set SLAs, working closely with IT Service Desk members and coordinating with vendors as required
• Stay current with D365 CE product updates, new features, and Microsoft roadmap developments
• Lead and manage projects related to new CE feature deployments, upgrades, and enhancements
• Contribute to the overall Objectives & Key Results assigned to the Business Applications team
• Establish and review system, application, and user security controls while ensuring compliance with organizational standards
• Create and maintain clear and comprehensive technical documentation including solution designs, integration diagrams, test plans, and troubleshooting guidelines
• Foster an environment of learning and growth by mentoring and collaborating with junior IT team members
• Follow Information Technology policies and procedures
• Other duties as assigned
• Must be willing to travel to meet business objectives, approx. 5% 

Total Compensation & Care: 

• Base salary dependent on experience and demonstrated performance – $110,000 - $125,000
• Formal and informal training opportunities 
• Comprehensive health and dental benefits 
• Income protection: short- and long-term disability coverage, life insurance, paid personal sick time 
• Vacation time exceeding industry standards 
• Company funded retirement savings program with individual contribution opportunities 
• Meaningful and challenging work 
• Curated intentional culture focused on growth and development, engagement, and communication 

About Us 

We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction. 

Core Principles 

• Innovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers. 
• Collaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements. 
• Responsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals. 
• Agility: Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions. 
• Discipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards. 

At Greenfield, people—not AI—make our hiring decisions. We use AI only for routine administrative support and never to screen candidates or determine outcomes. Every application is reviewed by our team, and if any step involves increased AI use, we’ll inform candidates in advance. We’re committed to responsible, transparent, and fair hiring practices.