Position Title: Collection Specialist
Department: Accounting/Central Processing
Location: Remote
Reports To: Senior Accountant II
Installation Made Easy (“IME”) provides software and process management that enables retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over one hundred years of retail management and home improvement industry experience.
The Collections Specialist is responsible for performing collection follow up on receivables due from homeowners and home improvement contractors. This role requires excellent communication and problem-solving skills in order to work through unique and sometimes challenging conversations. Additionally, the Collections Specialist must be organized and detail oriented in order to track status of receivables and ensure accuracy.
Essential Functions:
- Invoice for service/warranty costs, penalties, and other miscellaneous receivables
- Understand the individual collection processes for each of our home improvement programs and adhere to those processes;
- Track status of receivables, including collection notices sent and ensure appropriate follow up;
- Communicating with homeowners and home improvement contractors to resolve outstanding payment issues.
- Research and respond to credit card chargebacks;
- Back up training for other team members
- Perform other administrative duties as assigned.
Minimum Qualifications:
- High School Diploma or equivalent
- Empathetic and able to maintain calm when faced with intense situations.
- Excellent verbal and written communication skills
- Excellent judgment and ability to overcome obstacles;
- Computer literate with a strong knowledge of Microsoft Office suite.
- Detail Oriented – ensure collections are handled and recorded appropriately.
Preferred Qualifications:
- Previous collections experience preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Benefits to working with IME:
- 100% remote work environment
- Employer provided equipment.
- Medical, dental, and vision insurance
- Health savings plan includes employer contribution to health savings account.
- Medical and dental flexible spending accounts
- Company paid basic life, short-term disability, and long-term disability insurance.
- 401K plan with employer match
- Company matches 100% of the first 4% of salary deferrals.
- All contributions, including employer contributions, are 100% vested immediately.
- Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
- Employee assistance program
- Pay on demand.
- Critical illness, hospital indemnity, group accident, and legal insurance
- Paid time off.
We are an Equal Opportunity and Drug-Free Workplace.
The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.