Drive-Thru Team Members also deal directly with the Guest. Providing great Guest service in a drive thru environment can be challenging so this position is usually given to front of the house Team Members who have excelled in their current position. The Drive-Thru Team Members will often work in tandem with the FOH to perform all FOH duties. Additionally, the drive thru Team Member must be able to: • Communicate pleasantly and effectively with a Guest without being able to see them. • Take orders and answer all questions that a drive thru Guest may have. It is very important that drive thru Team Members are able to articulate their answers in a clear and concise manner without face-to-face interaction. • Multitask and communicate with two Guests at once. It is a common occurrence to be taking money and handing out an order at the window, while also having a Guest ordering from the drive thru speaker.