Job Summary: Provides overnight front desk services to guests in a friendly, efficient, and professional manner.

DEPARTMENTAL EXPECTATION OF EMPLOYEE:

• Adheres to Sycamore's Policies and Procedures.
• Acts as a role model within and outside Sycamore.
• Maintains a positive and respectful attitude with coworkers and customers.
• Consistently reports to work on time prepared to perform duties of position.
• Participate in monthly safety training.
• Demonstrate honesty, integrity and professionalism at all times.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Runs the hotel overnight.
• Greets guests and checks them into hotel following established procedures including, but not limited to, assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including, but not limited to, directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures including, but not limited to, assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly regarding reservation cancellation.
• Checks guests out of hotel following established procedures including, but not limited to, computing bills, collecting payment, and providing guest with necessary paperwork.
• Maintains the front desk area in a clean and orderly fashion.
• Demonstrates thorough knowledge of the property as well as the area's attractions.
• Completes all necessary paperwork; maintains files and records.
• Coordinates special room deliveries with the bellman.
• Performs clerical duties as required including, but not limited to, filing, photocopying, faxing, and mailing.
• Attends mandatory staff and safety meetings.
• Maintain regular and reliable attendance.
• Performs other duties as assigned by manager.

QUALIFICATIONS:

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Prior experience in the hospitality industry or equivalent preferred.
• Must be able to work holidays, weekends and evenings.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Proficient on Microsoft Word, Excel, PMS (Maestro) and use of email.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously.
• Ability to work in stressful situations.
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push or pull up to 30lbs.