Administrative Assistant– Plastic Surgery Department
Location: Methodist Professional Centers 1 & 2
Schedule: Monday–Friday, 8:00 AM–5:00 PM (Onsite)
Training: 6 weeks (onsite)
Overview
The Administrative Assistant plays a vital role in supporting surgery scheduling for the Plastic Surgery Department. This position works closely with Operating Rooms, Outpatient Surgery Centers, the Ortho Trauma Department, and various surgeons. We are seeking a detail‑oriented, proactive team member who is committed to delivering an exceptional patient experience in a fast‑paced, collaborative environment.
What Makes a Successful Candidate
Positive Team Contributor: Demonstrates a patient‑first mindset and fosters a compassionate, professional atmosphere.
Growth‑Oriented: Actively seeks opportunities to develop both personally and professionally within the scheduling team.
Strong Customer Service: Provides clear, timely, and professional communication to patients and colleagues.
Self‑Starter: Manages workload efficiently, demonstrates initiative, and excels at time management.
Detail‑Focused: Ensures accuracy and thoroughness when processing surgery orders and patient communications.
Effective Order Management: Maintains timely communication with patients and ensures accurate and prompt scheduling updates.
Adaptable: Able to successfully navigate a large organizational structure and collaborate across departments.
Key Responsibilities
Process and review surgery orders to ensure accuracy and completeness.
Communicate proactively with patients regarding scheduling, updates, and required information.
Coordinate with surgeons, OR teams, outpatient surgery centers, and departmental staff.
Support administrative tasks such as scheduling, calendar management, and responding to inquiries.
Maintain professionalism in all communication and uphold departmental service standards.
Assist with basic administrative and technical support for leaders and teams, including meeting coordination, travel arrangements, and invoice processing.
Address routine administrative or technical issues as needed.
Preferred Skills
Strong Communication Skills: Ability to interact professionally with patients, providers, and colleagues.
Medical Office Experience: Familiarity with clinical workflows and medical office procedures.
Surgery or Procedure Scheduling Experience: Experience reviewing orders, coordinating surgeries, and verifying required details.
Project Management Skills: Ability to manage multiple tasks and deadlines effectively.
Attention to Detail: Ensures accuracy in documentation, order entry, and communication.
Insurance Knowledge: Understanding of insurance plans and requirements.
Technical Proficiency: Experience with EMRs, email, Microsoft Teams, and phone systems.
Medical Terminology: Working knowledge to support accurate communication and documentation.
Ability to Navigate Corporate Systems: Comfortable working within a large, complex organizational structure.
Qualifications
High School Diploma or GED required.
0–3+ years of relevant experience; prior administrative experience preferred.
Experience working in a matrixed or complex environment is a plus.
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required.
About Company
Company
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.