What You’ll Be Doing

As a Bilingual Customer Service Representative, you’ll serve as a trusted point of contact for our customers, ensuring inquiries are addressed efficiently while escalating technical requests to specialized teams. Your role will combine excellent communication, problem-solving skills, and the ability to learn technical concepts. You’ll primarily provide support via phone and email, helping maintain our high standard of customer satisfaction.

Your Key Responsibilities

• Provide bilingual customer support (French and English) via phone and email.
• Handle general inquiries and guide customers to appropriate resources.
• Identify and filter technical questions for resolution by specialized technical agents.
• Document customer interactions and maintain accurate records of inquiries and solutions.
• Collaborate with internal teams to ensure customer needs are met efficiently.
• Participate in training to develop technical knowledge for career growth.
• Promote and adhere to company policies, including health, safety, and quality standards.

What You Bring to the Role

Languages: Full professional fluency in French and English (spoken and written).

Education: High school diploma or equivalent; post-secondary education is a plus.

Experience: Prior experience in customer service, call center, or technical support is an asset.

Skills and Knowledge:

• Strong communication and interpersonal skills.
• Ability to learn technical concepts and product knowledge quickly.
• Comfortable managing multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and CRM tools.
• Strong organizational skills and attention to detail.

Why You’ll Love Working Here

• Competitive compensation with performance-based incentives.
• Comprehensive health, dental, vision, and life insurance coverage.
• Generous vacation and paid time off.
• Career development and continuous learning opportunities.
• Collaborative and supportive culture that values innovation and growth.

Our Values

• Respect – Be Kind: Treat everyone with empathy and fairness.
• Teamwork – Stronger Together: Achieve success as one team.
• Passion – Heart and Soul: Bring energy, pride, and purpose to your work.
• Courage – Be Brave: Act with integrity and confidence in all decisions.

We celebrate diversity, equity, inclusion, and belonging. All team members are encouraged to bring their authentic selves to work.

About Us

We are a growing company dedicated to delivering exceptional products and services to our customers. Our team values innovation, collaboration, and continuous improvement, and we offer opportunities to grow your skills while making a meaningful impact.

Ready to Make an Impact?

Bring your bilingual communication skills, customer-focused mindset, and enthusiasm for learning to a company that values growth, collaboration, and innovation. Apply today and help us provide outstanding support to our customers.

** Hörmann is committed to inclusive and accessible recruitment. Accommodations are available upon request for candidates participating in all aspects of the selection process **