Job Description – Intern – Data Science & Business Analytics
About American Express:
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
Overview of the Business:
American Express’s vision is to provide the world’s best customer experience every day. Analytics and data are at the heart of how we fulfill this vision. Our teams use data and AI/ML to improve risk management and customer marketing as well as to enable commerce and drive innovation, their experience with Amex when they get onboarded, every decision is informed by innovative analytics & data science. All of this is facilitated by our industry best digital products and platforms which power everything from customer acquisition, servicing to our analytical capabilities. We are the backbone of all financial services operations at American Express and impact every aspect of the company.
As a part of our team, you’ll have the opportunity to work in one of the best companies for data scientists in the country. You will solve real world business problems while getting exposure to the industry’s top leaders in analytics, data science and machine learning. If you're passionate about solving complex problems and creating solutions that impact millions, you should consider a career in Amex.
Responsibilities:
We offer a student program to strengthen your skills and help shape your future personally and professionally. The Internship Program is considered one of the key entry points for our full-time campus hires. It is a project-based program that provides you with the opportunity to address real business challenges and offers you access to senior leaders, professional development activities, fun social events and more.
Specific job responsibilities will depend on a combination of the business problem and job family.
Business problems span across multiple dimensions. An indicative list is given below:
- Marketing: Effective targeting for customer acquisition & merchant marketing campaigns and drive engagement across channels to improve return on investments (RoIs)
- Underwriting: Assessing creditworthiness of applicants and establishing profitable acquisition frameworks
- Customer Management: Dynamically assessing customer behavior to take appropriate lending decisions.
- Fraud Prevention: Preventing misuse of genuine customers’ information by fraudsters
- Customer Experience: Reducing friction and elevating customers’ interactions with AXP
- Loyalty & Engagement: Acquire outstanding new customers, increase loyalty and engagement through innovative product and capabilities.
- Digital Platforms: Development, review and/or execution of analytical solutions to improve prospect and customer experience on AXP digital assets including website, mobile app, email, and push notifications.
- AI Labs: Designing AI/ML based products that enable advanced analytics.
There are three job families within the Analytics, Data Science and AI/ML teams, each of which contribute to solving the business problems mentioned above:
- Decision Sciences and AI Research: Development, deployment and validation of predictive model(s) and supporting use of models in business strategies to enable profitable decisions across risk, fraud and marketing
- Business and Analytical Solutions: Development, review and/or execution of business strategies/analytical solutions to drive profitable marketing or credit business actions.
- AI Products and Platforms: Develop AI/ML capabilities, tools and techniques to enhance Credit and Fraud Risk, and Information Management functions
Generally, the role will entail the following responsibilities:
- Understand the core business of AXP and the levers behind various decisions
- Understand the specific business problem at hand and analyze relevant data to derive business insights
- Translate business insights to implementable solutions such as business strategies/data science/ machine learning models
Qualifications
Skills Required:
- Ability to drive project deliverables to achieve business results
- Ability to work effectively in a team environment
- Strong communication and interpersonal skills
- Ability to learn quickly and work independently with complex, unstructured initiatives
- Ability to Integrate With Cross-Functional Business Partners Worldwide
- Good Programming skills are a plus
- Knowledge of SQL, Python is a plus
- Knowledge of MS Office – PowerPoint, Excel
Job Location - Hybrid (Gurgaon/Bangalore) – depending on business requirements
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
Campus Benefits:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program Career development and training opportunities
About Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The objective of the Tech Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for Tech Control Management to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
Tech Control Management is looking for a Manager of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. This role involves extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Company
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.