About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
In this strategic role, you will lead the efforts to satisfy, retain, and grow our relationships with our Retail Enterprise customers, driving significant revenue through cross-selling, upselling, and contract negotiation. Think of yourself as the conductor of an orchestra, harmonizing various departments and stakeholders to ensure exceptional customer experience while maximizing business potential.
What you will do:
Strategic Leadership: You will spearhead revenue growth by identifying and capitalizing on upsell and cross-sell opportunities within key accounts. You will also lead contract negotiations and ensure sales targets are met.
Customer Satisfaction: Serve as the primary executive point of contact for key accounts, deeply understanding their needs and ensuring an outstanding customer journey.
Revenue Growth: Develop and implement growth strategies for key accounts, collaborating with global counterparts to maximize revenue potential across markets.
Support: Lead and coordinate with various teams to ensure customer concerns are swiftly addressed and resolved, providing unparalleled support to maintain strong relationships.
Collaboration: Work closely with cross-functional teams—Support, Pre-sales, Solutions, Implementation, Finance, Marketing, and Executive Sponsors—to ensure customer demands are met and expectations exceeded.
Customer Advocacy: Act as the voice of the customer, advocating for their needs and influencing internal teams to enhance service and product offerings.
Manage a high-value portfolio of key accounts and collaborate as a team leader for other Key Account Managers in the region, developing personalized account plans and driving business expansion within these accounts.
Monitor customer performance and proactively address discrepancies to maintain revenue flow.
Track and optimize revenue growth against forecasts for new accounts, products, and services.
Maintain accurate and up-to-date customer information using Salesforce and other CRM tools.
Take full accountability for resolving major incidents, ensuring rapid service resumption by coordinating with internal and external stakeholders.
Who you are:
Sales Leadership Experience: Minimum 5 years of experience in a sales leadership or team leader roles, such as Sales Director or Senior Key Account Manager, within the Retail Technology environment and or the fintech Payment ecosystem as a mandatory
Proven Track Record: Demonstrated success in building and managing strategic relationships with key accounts, driving revenue growth through cross-sell and upsell initiatives.
Exceptional Communication Skills: Ability to build trust, influence key decision-makers, and solve problems with an executive-level presence.
Industry Expertise: Experience in the Retail and Payments industry landscape is highly desirable.
Results-Oriented: A growth and results-driven mindset, with a strong focus on delivering value to customers and achieving ambitious sales goals.
Global Collaboration: Experience working in a global environment, collaborating with cross-functional teams and peers to achieve shared goals.
Fluent in English, Spanish and Portuguese.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.