Job Summary:

Manages service operations within the dealership to maximize return on investment and optimizes Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses.

Job Duties:

Develops, communicates, and monitors Service Department processes to ensure customer satisfaction

Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives

Executes Service Department marketing plan and monitors monthly to achieve departmental goals

Coordinates customer clinics, field days, and related promotional events

Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Reviews work orders for completeness and accuracy prior to customer billing

Ensures all departmental tools, equipment, and vehicles are in good working order and DOT vehicles are in compliance 

Manages recruiting, staffing and employee development activities for employees reporting to this position

Coaches employees who drive company vehicles to follow established protocols to ensure safe driving behaviors adhering to GeoTab and Lytx guidelines, etc.

And other duties as assigned

Qualifications/Requirements:

3+ years experience in Service Department operations

Ability to use Microsoft Office and the internet

Ability to write and speak effectively to individuals and groups

Familiar with John Deere and competitive products

Basic understanding of financial principles relative to Service Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Excellent customer service skills

High School Diploma or equivalent experience

Valid Driver's License with a clean driving record