The Transportation Operations Manager will lead the execution of safe, effective, and efficient outbound transportation at the new Chick-fil-A Supply Distribution Center (DC) in Olathe KS. The Transportation Operations Manager will have the opportunity to guide nightly operations, refine and improve outbound transportation procedures, and lead supervisors and drivers. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.
This position requires a leader who can call upon a diverse range of skills and experiences to support transportation operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the Transportation Operations Manager to foster relationships with a wide range of people to execute their responsibilities. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business.
About Chick-fil-A Supply
Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.
Location: 16521 S. Erickson St, Olathe, KS 66062
Benefits: By coming to be part of our CFA Supply Family you will get:
- Food and Drinks Provided: Free lunch, snacks and drinks as part of your workday!
- Generous Paid Time Off
- Parental Leave: New Parent Bonding Leave, plus Short-Term Disability benefits (if applicable)
- Health Insurance Options: A variety of health insurance options, including a no premium health insurance for individuals, and a low-cost premium health insurance for family plans
- Retirement: 401K with 5% match for eligible employees
- Additional Benefits: To help you thrive in all areas of life, including emotional, social, physical, financial, and spiritual!
This role is vital to our transportation operations - because our driver operations occur overnight, candidates must have full availability to work night shifts and maintain flexibility as operational needs evolve.
Responsibilities:
As the Transportation Operations Manager, you will lead a team of supervisors, drivers, and navigators to ensure the on-time, safe and affordable delivery of product to Restaurants. In addition to leading the training and development of supervisors, drivers, and navigators, you will instill a culture of safety, engagement and positivity that reflects Chick-fil-A Supply values and serves Restaurant Operators.
Your other duties will include:
- Creating an environment full of care, safety, and excellence, an environment where overnight delivery drivers do their best work
- Designing effective communication strategies to reach drivers daily
- Leading daily scheduling for outbound transportation operations
- Working with the safety leader to ensure compliance of outbound transportation with federal, state, and local government regulations (e.g., driver logs, DOT regulations, etc.)
- Supporting regulatory and internal audits of operations
- Evaluating operational results and communicating those results to senior Transportation and DC leadership
- Coordinating and communicating outbound transportation equipment needs to local vehicle maintenance teams
- Delivering industry-leading on-time delivery and customer satisfaction rates
- Balancing the needs of the Operator with the capabilities of the operation
- Supporting Chick-fil-A vision and strategy
- Utilizing and managing TMS, Telematics & proprietary Delivery Applications
- Completing other activities as deemed valuable by management
Required Qualifications (Knowledge, Skills, & Abilities):
· 7+ years of experience in outbound distribution operations, transportation, food distribution, and/or private fleet
responsibility
· Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
· Demonstrated functional knowledge and expertise in distribution, including outbound transportation procedures and
regulations, routing, transportation equipment, performance metrics, and supplier management
· Working knowledge of innovations in supply chain and outbound transportation and equipment
· Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental
requirements
· Ability to work a swing shift and be present to lead your team at night at least 50% of the time
· Exceptional organization, attention to detail, and communication skills
· Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated
with honor, dignity, and respect
· Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions
· Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.
Required Years of Experience:
7
Preferred Years of Experience:
10
Required Level of Education:
High School Diploma
Preferred Level of Education:
Bachelor's Degree
Work Environment:
Warehouse
Travel Requirements:
10%
Relocation Assistance Provided:
No