Provide friendly, excellent service to customers while handling the sale of merchandise in the Prairie Band Casino & Resort gift shop. 

ESSENTIAL DUTIES AND Responsibilities:

• Operates cash register and properly handles all cash or credit transactions
• Greets customers, offers assistance as customers enter the gift shop, and continues to provide friendly and excellent service throughout the customer’s visit
• Accurately maintains balance of cash register throughout the shift and at the end of the shift
• Exchanges funds with the Main Bank as scheduled or needed throughout the shift
• Keeps accurate records of transactions as outlined in gift shop policy and procedure
• Provides current and useful information regarding the products available in the gift shop
• Handles and solves any concerns and questions from customers
• Uses IGNITE service skills to sell and up-sell products in the gift shop and products and events throughout Prairie Band Casino & Resort
• Inventories and stocks merchandise on set schedule and/or as needed
• Adheres to regulatory, departmental, and company polices in an ethical manner
• Functions as Telecommunications Service Agent, Front Desk Clerk or RV Park Attendant when assigned
• Other duties as assigned by Services Supervisor

 KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• High school diploma or equivalent
• Six months experience as a cashier or in a cash handling position
• Ability to be kind, courteous and provide exceptional customer service
• Willingness to work various shifts and weekends as required
• Must present a well-groomed professional appearance and maintain uniform/appearance standards set forth in the Prairie Band Casino & Resort Team Member Handbook
• A record of satisfactory performance and reliability in all prior and current employment

 Preferred

• Prior 10-key and Agilysys experience
• Prior sales experience

 PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to stand for extended periods of time
• Respond to visual and aural cues
• Read, write, speak, and understand English
• Operate in mentally and physically stressful situations
• Able to accurately and quickly process all cash transactions
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust
• Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly 

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.