Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

 

 

• Achieves daily, weekly and monthly sales and membership goals.


• Establishes and maintains an effective referral program.


• Maintains accurate records using established OTF sales systems.


• Conducts telephone inquiries/follow up calls/customer care calls.


• Leads OTF studio previews with prospects and/or fitness program holders.


• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.


• Maintains an organized and clean lobby/front desk area.


• Processes accurate cash and credit card transactions.


• Delivers timely follow up and follow through activities with all prospective clients.


• Responds to member requests, inquiries and concerns with a sense of urgency.


• Troubleshoots and solves technical issues successfully.


• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.


• Works closely with Fitness Team to ensure that processes are fulfilled.


• Demonstrates a friendly, positive attitude and passion for OTF as a business.


• Models and supports OTFs values and culture.


• Other duties as assigned by supervisor.