How We Show Up for Our Patients:
As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home™.
Care at Somatus goes beyond treatment. Through a whole‑person approach, we deliver outcomes‑driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.
We hire the brightest and boldest — talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn’t just a milestone — it’s a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence.
Does this sound like you? Keep reading.
How We’ll Support You:
We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:
Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
Paid Time Off: Flexible Paid Time Off
Professional development: CEU and tuition reimbursement
Responsibilities:
How You’ll Make an Impact:
The Director of Customer Success is responsible for developing and implementing strategic plans for partnership success to include customer retention and growth opportunities. They will play a key role in the continued growth of the company and support strategic initiatives working with health plans, hospitals and health systems, nephrology groups, and other healthcare organizations.
- Develop and implement strategic plan for partner success to include customer retention and growth opportunities
- Curate strong working relationships with key executives and operational leadership from customers and near-term prospect organizations
- Responsible for partner retention and overall customer satisfaction, as measured by net promoter score, customer satisfaction surveys and other customer experience metrics
- Collect and maintain comprehensive knowledge of customer priorities and key business objectives
- Serve as a go-to-resource responsible for value delivery to customers including clinical, operational and financial performance
- Understand detailed aspects of partnership terms, SLAs and pertinent details for contract management and contract renewal opportunities
- Collaborate with marketing to promote program and customer success in the market
- Ensures consistent communication with cross-functional teams and timely response to all customer requests
- Maintains relevant healthcare industry knowledge and market awareness
- Maintains detailed knowledge of company value story, capabilities and product roadmap
- Analyze customer data to identify trends and growth opportunities
- Report on retention, churn, revenue growth, and customer satisfaction metrics
- Prepares and briefs internal leadership teams, including company EC members, on overall account health; proactively addresses account challenges/barriers and drives solutions
- Prepares, hosts and leads partner success meetings and Joint Operating Committee sessions with customer leadership (monthly, quarterly, bi-annual and annual, etc.), including follow-ups
- Serves as liaison across operations, legal, finance, technology and clinical leadership
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:
- Bachelor’s degree in Business, Marketing, or related field from accredited college or university. · Seven (7) to ten (10) years of account management or business development experience working with health plans, health systems, medical group practices or other healthcare organizatio
- MBA or other Master-level degree preferred.
- Population Health or Complex Care program experience
- Excellent verbal and written communications skills with demonstrated ability to communicate, present, and influence both credibly and effectively at all levels of an organization, including executive and C-level
- Commercial acumen and a proven track record of successfully driving renewals and new business development
- Ability to connect with diverse constituents and stakeholders across cross-functional teams (leadership, marketing, account management, product and development, data and analytics, market operations and clinical)
- Proven track record of driving retention and revenue growth
- Strong financial acumen, analytical and problem-solving skills
- Experience with CRM and customer success tools
- Demonstrated self-starter and ability to work collaboratively in a team atmosphere
- Works well in team-based, collaborative environment
- Proven ability to operate successfully in remote role
Other Duties :
Our Commitment to Diversity:
At Somatus, we celebrate what makes us unique — our people. We believe that a culture intentionally built to foster and support our unique passions, experiences, and perspectives helps fuel us in the pursuit of our mission. Somatus, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.