Awarded Best Quality of Care — Once Again!

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Position Summary

The Documentation Specialist will organize, communicate, process, and document information related to hospice certifications and consents according to state and federal regulations. Additionally, he/she will process and issue all Admissions and Death Letters.

Essential Functions

Obtain attending/referring MD and CHPC MD signatures on hospice certifications within two (2) days of admission
This may require travel to the physicians' office and/or facility to obtain the signature
Document signatures in Suncoast
Update patient’s chart with signed hospice certification
Ensuring consents are accurately signed and documented
Process and issue all Admission and Death Letters
Provides excellent customer service and maintains an amicable and professional working relationship with Community Hospice’s referral sources and partners.
Maintains a high level of confidentiality of all patient data as outlined in the Health Insurance Portability and Accountability Act (HIPAA).
Meets the standards of the job, such as productivity, accuracy, quality standards, adherence to schedule
Ability to work overtime as needed
Performs all other duties as assigned

Qualifications

Knowledge and Critical Skills

Intermediate computer skills, intermediate typing and data entry
Excellent written and verbal communication skills
Excellent time management and organizational skills
Demonstrates effective people skills and sensitivities when dealing with others

Experience

5+ years customer service experience
5+ years in a medical office environment

License / Certification

Current State of Florida driver’s license with driving record acceptable to Community Hospice insurance carrier.
Level II ACHA (Agency for Healthcare Administration) Background Screening

Education

Minimum requirement of a high school diploma; Medical degree certificate, example CNA, Medical Coding, etc...or AA degree or higher preferred.

Other Requirements

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at [email protected]. We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com. Equal Opportunity Employer