nVenia is a packaging machinery manufacturing and service organization widely known to have the widest selection of packaging technology under one roof and is dedicated to providing our distributors and end-users the highest quality product and support.

nVenia brings Duravant packaging leaders Arpac, Hamer-Fischbein and Ohlson Packaging together to create next-level packaging equipment integration and innovation. One name, in one location, with one shared focus: our customers and the problems we need to solve.

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit.

POSITION SUMMARY

The Field Service Technician is responsible to deliver total equipment lifecycle management services that optimize the performance of OEM equipment throughout its entire life cycle. These services include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts and provide upgrades/modernization. A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined to be able to perform in time-pressured and intensive work environments.

ESSENTIAL RESPONSIBILITIES

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services

• Perform mechanical and electrical modifications including PLC programs and servo drive configuration

• Conduct site visit meetings with customer contacts to include explanation of job scope and work completed

• Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment

• Achieve service delivery goals including response time, first time fix and customer satisfaction rates

• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues

• Provide off-hour and weekend emergency technical support on a scheduled rotation

• Responsible for timely and accurate documentation of all service activities

• Provide equipment reliability feedback to quality engineering and collaborate on improvements

• Attend training classes and technician meetings as required

• Comply to industry, company and customer safe working practices

• Extensive travel