Position Summary:

Under the general direction of the Director of Operations, the Practice Administrator is responsible for the daily management, evaluation, implementation, and strategic planning of business and operational functions across assigned primary care departments.

This role works in close partnership with Medical Directors and Nurse Managers to ensure efficient, high quality, and team-based care. The Practice Administrator is heavily data focused and accountable for monitoring operational KPIs, department budgets, access metrics, provider productivity, patient experience outcomes, and initiatives designed to improve operational flow and performance.

The Practice Administrator provides direct leadership to supervisors and administrative teams, ensuring alignment between clinical operations, financial sustainability, and organizational goals.

 

Primary Responsibilities:

Operational and Strategic Leadership

• Provide operational leadership for assigned primary care departments to ensure efficient clinic flow, patient access, and service delivery


• Partner closely with Medical Directors and Nurse Managers to align operational strategy with clinical goals


• Lead data driven operational planning focused on access, productivity, patient experience, and financial performance


• Develop, implement, and monitor initiatives to improve workflow efficiency and operational outcomes

Financial and KPI Management

• Collaborate with clinical leadership to review department financial performance against budget


• Monitor, analyze, and report on key performance indicators including access, utilization, productivity, no show rates, patient demand, and patient flow


• Identify areas of concern, develop recommendations, implement corrective actions, and document outcomes


• Assess revenue collections, denial trends, and billing performance and coordinate corrective actions with Financial Services

Access, Scheduling, and Capacity Management

• Oversee provider and staff scheduling models to ensure alignment with patient demand and business expectations


• Assess clinic capacity, schedule utilization, and appointment access and make data driven recommendations


• Implement strategies to improve access, reduce no shows, and optimize patient flow

Staff Leadership and Supervision

• Hire, coach, develop, and supervise supervisors and administrative staff within assigned areas


• Support staff recruitment, onboarding, and training initiatives


• Foster accountability, engagement, and high performance across teams


• Provide guidance and technical support to supervisors to ensure consistent implementation of operational standards

Quality, Compliance, and Patient Experience

• Monitor and manage patient complaints and service recovery for assigned departments


• Conduct daily administrative rounding to assess patient experience and operational performance


• Ensure compliance with Joint Commission, OSHA, and other regulatory requirements


• Serve as lead for workplace safety and emergency preparedness initiatives

Operations, Systems, and Infrastructure

• Oversee purchasing, asset management, payroll review, and accounts payable approvals


• Support and participate in Information Technology projects and system optimization


• Oversee space planning and resource utilization


• Serve as liaison for provider credentialing and re credentialing processes


• Develop systems to support inventory management and operational tracking

Continuous Improvement and Innovation

• Identify efficiency savings, revenue improvement, and operational enhancement opportunities


• Lead or participate in continuous quality improvement initiatives


• Support implementation of new workflows, systems, and business practices


• Provide analytical and technical support to motivate workforce adoption of operational improvements

Other

• Perform other duties as assigned to support organizational goals