Title: Administrative Support/Retirement Technician

Location: New Orleans, LA

Salary: Commensurate with experience.

Clearance: Public Trust

Job Description:

The Retirement Technician provides administrative and operational support for retirement processing activities, including mail handling, document preparation, and data entry. This role supports high-volume, lower-complexity tasks to enable efficient case processing. Expertise in government retirement support services for annuity and non-annuity retirement cases, retirement coverage code (RCC), Federal Erroneous Retirement Coverage Corrections Act (FERCCA) cases in accordance with the applicable federal statues, OPM guidance and agency policies.

Key Responsibilities:

• Triage and proofread incoming retirement mail
• Sort, match, and distribute retirement-related documents
• Assemble and prepare case files for processing
• Perform data entry and records validation
• Package and distribute outgoing retirement correspondence
• Maintain document tracking and filing systems

Experience Requirements:

• 1�2 years of administrative or HR support experience
• Familiarity with document processing and data entry systems
• Ability to manage high-volume workloads with accuracy
• Strong organizational and time management skills
• High School diploma
• Experience working in an office environment processing large volumes of complex transactions/cases and documents in an accurate and timely manner.
• Excellent analytical skills, communication skills, and excellent accounting reconciliation and certification skills for fast paced processing of retirement cases and verifying the accuracy of reported data.
• Skilled in Microsoft Office including WORD and EXCEL.
• Skilled in the use of office equipment, including but not limited to Copy/Scan machines and Microfiche machines and ten-key calculator.
• Ability to interpret and apply federal retirement regulations, especially those associated with retirement processing.
• Experience working in a team environment to achieve results and ensure customer satisfaction is delivered.

About TSM, Inc.: TSM serves many customers in the Government and private sector. Most of these projects are long-term and involve cutting edge technologies. The prospect of working for reputable client organizations on the latest technologies in a friendly work environment helps us attract and retain top-quality seasoned professionals who are technically strong.

TSM�s flexible benefits allow staff to choose from a variety of plans to meet their own needs and the needs of their families. Our family-friendly policies and programs help staff balance their personal and professional lives. CareFirst Health Insurance, Companion Vision and Dental Insurance, and Life/Accident/Disability insurance options through Hartford Group give our employees options and comprehensive coverage while keeping out of pocket costs low. TSM offers retirement and savings through the Nationwide 401(k) plan. TSM believes in investing in our employees and offers a tuition reimbursement plan, provides an employee assistance program, and professional development program to help our employees reach the next level.