HiringCafe
Posted 1mo ago

L1 IT Specialist (Internal)

@ Gabtech Global
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Baguio City, Benguet, Philippines
₱208/hrHybridFull Time
Responsibilities:Coordinate support, Resolve issues, Support hardware
Requirements Summary:1-2 years IT support/specialist; resident of Baguio, Philippines; familiar with Zoho Desk; hybrid work setup; able to provide hardware/software/network support.
Technical Tools Mentioned:Zoho Desk, Windows, Networking, IT hardware, IT software
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Job Description

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***


JOB TITLE: L1 IT Specialist

RATE: Php 208.33 per hour (Php 35k per month)

Work Type: Full-time, Hybrid

Working Hours : TBD (Usually US hours)

Start Date: TBD


JOB ROLE & RESPONSIBILITIES: 

  • Serve as the initial POC between users and IT Team

  • Swiftly and efficiently address common tech issues

  • Provide technical support for hardware, software, and network-related issues

  • Provide assistance via ticketing system (Zoho Desk) or email.

  • Reformatting, resetting and reimaging returned desktops/laptops

  • Install, configure, and maintain hardware and software.

  • Resolve technical problems, such as email issues or computer malfunctions.

  • Maintenance of office workstations and company laptops for both internal and contractors

  • Monitor network connectivity and troubleshoot connectivity issues.

  • Recommend enhancements, upgrades, or replacement of hardware or software systems.

  • Shipping equipment for contractors within the given timeframe

  • Proper Inventory documentation/records

  • Weekly reports to be submitted to IT Manager

JOB REQUIREMENTS:

  • 1-2 years experience as an IT Support/IT Specialist

  • Must be a Baguio resident since work set up is Hybrid

  • Familiarity with ticketing system (Zoho Desk)