Posted 3d ago

Lead Clinical Office Coordinator - Pulmonary

@ Emerson Health
Concord, Massachusetts, United States
$23-$30/hrOnsiteFull Time
Responsibilities:leading staff, coordinating workflows, delivering service
Requirements Summary:Lead Clinical Office Coordinator with 2+ years healthcare experience; proficient in EMR/EHR, MS Office; strong leadership and front desk coordination.
Technical Tools Mentioned:Microsoft Office, EMR/EHR systems, Keyboarding
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Job Description

Make an Impact Where It Matters Most



Are you an experienced healthcare professional who thrives in a fast-paced environment and enjoys leading others? As a Lead Clinical Office Coordinator, you’ll play a key role in delivering a seamless patient experience while supporting front office operations, mentoring team members, and ensuring efficient coordination between clinical and administrative staff.



This is an excellent opportunity for someone looking to grow their leadership skills while remaining hands-on in a dynamic clinical setting.







What You’ll Do




  • Ensure front office administrative and revenue cycle tasks are completed accurately and on time

  • Serve as a team lead and mentor to Clinical Office Coordinators, supporting training and development

  • Coordinate and align workflows between the front desk, medical assistants, and providers

  • Deliver outstanding customer service to patients and visitors, both in person and over the phone

  • Manage and resolve escalated patient, family, and staff concerns professionally and effectively

  • Support clinical/medical technician teams with additional tasks as needed

  • Maintain smooth daily operations in a high-volume healthcare environment







What You Bring



Education




  • High School Diploma or equivalent preferred



Experience




  • Minimum of 2 years of healthcare experience strongly preferred



Licensure/Certification




  • None required







Key Skills & Competencies




  • Proficiency in Microsoft Office and intermediate keyboarding skills

  • Experience with Electronic Medical Records (EMR/EHR systems)

  • Strong communication skills with the ability to interact clearly and professionally

  • Proven ability to multi-task and prioritize in a fast-paced environment with minimal supervision

  • Demonstrated leadership abilities and willingness to take initiative

  • Excellent time management and organizational skills

  • Commitment to delivering a positive patient experience