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Overview

Supervises and directs a minimum of 5 Payroll Specialists in the provision of Paychex payroll services to clients. Provides leadership and technical advice on multiple product lines in order to resolve problems. Establishes and maintains positive image with clients and Payroll Specialists. May act in the role of the Branch Recruiter.

Responsibilities

Assists the Branch Manager with development of branch goals and improvement strategies to achieve branch operational objectives.
Supervises and schedules staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
Provides technical expertise on multiple product lines to resolve client concerns and Paychex policy or procedural issues. Collaborates with Regional and Corporate personnel to identify and resolve system problems.
Establishes and maintains a positive, professional relationship with clients and CPAs. Contacts local bank personnel and tax agencies as needed. Fosters a cohesive relationship between Sales and Operations to maintain a unified approach to branch management.
Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize team/branch performance. May act independently of Branch Manager.
Supervises training of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
Maintains knowledge of changes in payroll laws and Paychex policies and procedures to further personal professional development. Reviews and recommends system changes to maintain the integrity of the payroll system.
Acts as the focal point for branch recruiting activities related to sourcing, interviewing, and hiring to ensure that the best possible talent is hired.
Assists Branch Manager with development of operating budgets, particularly with personnel requirements, to ensure that staff levels are within corporate metrics.
Makes client visits to resolve issues and review payroll service as needed to insure the branch maintains the highest levels of client retention. Assists Branch Manager to meet revenue and retention goals.
Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.
Monitors data integrity and Specialist workload to ensure an accurate payroll product for the client.
Acts in place of the Branch Manager in his/her absence to ensure continuity of branch operations and to further develop his/her management skills.

Qualifications

H.S. Diploma - Required
Associate's Degree - Preferred
2 years of experience in As a Paychex Payroll Specialist or Senior Payroll Specialist with successful completion of Advanced Certification Training.
2 years of experience in Payroll processing and tax regulations and a strong customer service background. Consideration may be given to a candidate with a degree in lieu of experience. .
Leadership - Preferred
Sales - Preferred
Management - Preferred
Operations - Preferred
Customer Service - Preferred
Client Services - Preferred
Paychex - Preferred
Data Integrity - Preferred
Payroll Regulations - Preferred
Tax Documentation - Preferred
Payroll Systems - Preferred
Payroll Processing - Preferred
Process Improvement - Preferred
Technical Support - Preferred
Auditing - Preferred

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?

We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Not sure if you meet every requirement?

Client Services Supervisor (CSS)