SUMMARY:
The Retail Store Team Member provides exceptional customer service and supports the daily operations of the retail store. This role is responsible for greeting and assisting customers, processing sales transactions, preparing and handling product samples, maintaining food safety and sanitation standards, and ensuring accurate inventory management. The Retail Sales Associate plays a critical role in creating a positive experience for visitors, while upholding the company’s values and commitment to quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service & Sales
· Greets and assists in-person customers, delivering a welcoming and professional experience.
· Provides product knowledge, recommendations, and samples to enhance the customer experience.
· Operates the point-of-sale (POS) system, including handling cash, credit, and electronic transactions with accuracy and integrity. Adheres to company policies, demonstrating trusted responsibility in managing financial transactions.
· Manages and processes phone, email, and online customer orders in the Enterprise Resource Planning (ERP) system.
Operational Support
· Performs opening and closing procedures, including cash handling, reporting, and securing the store.
· Cuts, weighs, wraps, and labels cheese products while ensuring accuracy and food safety standards.
· Prepares and maintains product sample trays to highlight offerings for customers.
· Cleans and sanitizes counters, equipment, and display areas daily; conducts deep cleaning and sanitizing on a scheduled basis.
Inventory & Order Management
· Tracks and rotates stock to maintain product quality and freshness.
· Receives and stocks incoming deliveries; prepares and ships custom orders.
· Monitors stock levels and communicates or place orders to maintain proper inventory.
Compliance & Systems
· Follows Good Manufacturing Practices (GMPs) and food safety procedures when handling products.
· Updates pricing and promotional signage accurately and on schedule.
· Accurately enters and maintains data in ERP and POS systems.
DIRECT REPORTS
This position is not responsible for direct reports.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
· High school diploma or equivalency (GED) is required.
· Minimum of 1 year of prior retail, customer service, or food handling experience preferred.
· Experience working in specialty food, grocery, or manufacturing retail environment is preferred.
OTHER KNOWLEDGE, SKILLS, AND ABILITIES
· Alignment with Company Values: Demonstrates behaviors that reflect the organization’s core values of family, commitment, authenticity, ingenuity, integrity, and humility.
· Customer Service Orientation: Provides attentive, courteous, and knowledgeable service to enhance the customer experience and build loyalty.
· Interpersonal & Communication Skills: Clearly conveys information, listens actively, and engages customers and team members with professionalism.
· Product & Food Safety Knowledge: Applies product knowledge and follows Good Manufacturing Practices (GMPs), food handling, and sanitation standards.
· Point-of-Sale & Systems Proficiency: Accurately operates POS and ERP systems, handling transactions and data entry with reliability.
· Attention to Detail & Accuracy: Maintains precision in tasks such as weighing, labeling, pricing, and processing orders.
· Organizational & Time Management: Effectively prioritizes tasks and balances multiple responsibilities in a fast-paced environment.
· Teamwork & Collaboration: Works effectively with others while also demonstrating initiative and accountability when working independently.
· Adaptability & Problem-Solving: Responds with flexibility to changing priorities, customer needs, and operational challenges.
· Professionalism: Represents the company positively in appearance, conduct, and customer interactions.
ADDITIONAL INFORMATION
WORK LOCATION
This is an onsite position at our Crescent City Creamery located in Crescent City, CA.
TRAVEL REQUIREMENTS
Occasional travel may be required to meet the needs of the business (< 5%).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member may be required to lift and/or move objects weighing up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
WORK SETTING / ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When entering the production facility, the Team Member is occasionally exposed to cold working conditions and/or moving mechanical parts. The noise level is moderate while in the plant.
The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this work. This is not an exhaustive list of all duties and responsibilities. Sartori Company reserves the right to amend and change responsibilities to meet organizational and business needs as necessary.
Compensation Information:
Pay Range for this opportunity is $20.00 - $25.00 per hour. Starting pay is based on job-related knowledge/skills, and relevant experience.