The Medical Assistant Navigator is responsible for replying to patient's messages, primarily through MyChart, to ensure the patient’s health care needs are met and removing barriers to care in a timely fashion. Serves as advocate and medical contact person for patient, family, healthcare team members to assure continuity of care and optimal clinical and resource outcomes.
Responsibilities:
Essential Duties:
• Provide resources and medical telephonic coaching, information, and educational materials to patients.
• Provide clinical support to CommUnityCare Provider teams.
• Act as a liaison between the patient and the health centers.
• Direct patient flow to ensure patients disposition is accurate as needed.
• Assist patients with securing appropriate medical care and services within the health system and community and facilitate patient access to medical home providers, staff and resources.
• Accurately and promptly schedules, reschedules, and cancels physician and non-physician patient appointments.
• Identify urgent scheduling needs and prioritize them with the appropriate health center or resource.
• Identify urgent and potentially urgent patient care situations and escalate as appropriate for a positive patient outcome.
• Participate in orientation of new employees and attend mandatory meetings.
• Work as a team member which involves interacting with staff, patients, and providers to communicate and coordinate patient care and workflow effectively.
• Perform other duties as assigned.
Knowledge/Skills/Abilities:
• High level of skill at building relationships and providing excellent customer service.
• High level of problem-solving skill to better serve patients and staff.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.).
Qualifications:
MINIMUM EDUCATION:
• Graduation from high school or equivalent.
• Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or
equivalent military healthcare experience.
MINIMUM EXPERIENCE:
• Six months of experience as a Medical Assistant and/or Care Coordinator in an outpatient medical setting.
REQUIRED CERTIFICATIONS/LICENSURE:
Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red
Cross. Will be required to maintain a current CPR certification during employment.