JOB SUMMARY

This position assists with the implementation, integration, and ongoing operation of the credit union�s digital banking platform and related financial technology systems. This role works closely with internal teams and external vendors to support digital banking services, assist with system integrations, troubleshoot platform issues, and help coordinate the rollout of new digital features and third-party fintech services.

This position participates in testing activities, documentation, and project support to help ensure the successful implementation and reliable performance of digital banking systems, integrations, and enhancements that support both member services and internal operations.

ESSENTIAL FUNCTIONS

May include any and/or all of the following:

• Monitor, maintain, and troubleshoot digital banking platforms and related digital services to ensure reliable operation.
• Provide support to internal staff to assist with member-facing digital banking systems and services.
• Work with internal developers and external vendors to implement, test, and maintain digital banking applications including online banking, mobile banking, bill pay, and other digital financial services.
• Assist with third-party fintech vendor integrations and system enhancements that support the credit union�s digital platforms.
• Assist with configuration, testing, and rollout of digital banking platform features, plugins, and enhancements to improve member digital services.
• Participate in project teams related to digital banking systems, fintech integrations, and new service implementations.
• Work with Credit Union departments to gather feedback and identify opportunities to improve digital platforms and services.
• Develop testing scripts and assist with user acceptance testing (UAT) for new digital products, services, and system updates.
• Document testing results and assist with troubleshooting issues identified during testing or implementation.
• Assist in documenting processes, systems, and deployment procedures related to digital platforms.
• Assist in the development and maintenance of training materials and internal documentation related to digital systems.
• Assist in presenting new digital features and services to internal teams and supporting train-the-trainer efforts during product launches and employee onboarding.
• Work with developers and vendors to ensure digital systems comply with established policies, procedures, regulations, and security standards.
• Assist in coordinating cross-functional efforts for digital platform implementations and enhancements.
• Perform all other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

• Knowledge of:
  
  
  • Credit union products and services and how they relate to digital banking platforms
  • Digital banking systems, mobile banking, and online financial services
  • Financial technology integrations and third-party vendor platforms used within digital banking environment
  • Project implementation and product rollout processes
  • Troubleshooting software systems and digital service platforms
  • Data privacy, regulatory compliance, and security practices related to financial services
• Ability to:
  
  • Learn, configure, and troubleshoot digital banking systems and related technologies. This role focuses on system configuration, integrations, testing, and platform support and does not require software development or programming responsibilities.
  • Work with internal teams and external vendors to implement and maintain digital platforms
  • Develop and execute testing plans for new digital products and system updates
  • Create testing scripts and coordinate user acceptance testing (UAT) for new services and enhancements
  • Analyze system issues and provide practical solutions
  • Manage multiple projects and priorities in a fast-paced environment
  • Organize work effectively and meet project deadlines
  • Communicate technical information clearly to both technical and non-technical staff
  • Document processes, procedures, testing steps, and troubleshooting guidance
  • Maintain confidentiality and professionalism when working with member and organizational data
• Skill in:
  
  • Troubleshooting digital banking and financial technology systems
  • Supporting and maintaining online banking and mobile platforms
  • Experience supporting digital banking plugins, features, or platform enhancements.
  • Creating testing scripts and documenting test results for product rollouts
  • Presenting digital products, features, and system updates to internal teams and facilitating the train-the-trainer sessions for new digital services.
  • Strong verbal and written communication
  • Interpersonal and cross-department collaboration
  • Attention to detail and accuracy
  • Problem solving and critical thinking
  • Managing tasks across multiple systems and vendors
  • Typing and operation of Symitar, Synergy, Microsoft Office programs, multiple browsers, and operating systems
• Additional preferred skill set:
  
  • Experience participating in digital product implementations or system launches
  • Experience working with ticketing or support management systems
  • Knowledge of Symitar or related core banking systems
  • Familiarity with fintech integrations or API-based systems
  • Experience working with Banno digital banking platform

QUALIFICATIONS

Critical Development Experiences:

• Pursue opportunities for professional growth and development through training, education and self-study
• Successfully complete all applicable compliance training and testing

Education and experience equivalent to:

• Two to five years of similar or related experience in financial technology, digital banking platforms, or systems support.

REQUIREMENTS

Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.

REGULATORY COMPLIANCE & CONFIDENTIALITY

Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Equal Opportunity Employer/Veterans/Disabled

Truity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or [email protected] for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affirmative Action Plan.