Job Title: Operations Manager
Location: 100% Remote
Reports To: CEO
Compensation: $50,000-65,000/year + health benefits
About HOUSE OF HEARTS ABA
HOUSE OF HEARTS ABA is a mission-driven ABA therapy provider committed to delivering compassionate, high-quality care to children with autism. We are a growing organization serving families across multiple states, with ongoing expansion into new markets. Our team values integrity, responsiveness, and a deep commitment to client care — and we're looking for an Operations Manager who shares that vision.
Position Summary
The Operations Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the organization across numerous states and multiple departments. This includes oversight of staffing, scheduling, intake, billing, and ensuring a responsive and client-centered experience throughout the care journey.
This is a 100% remote position, ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment. The Operations Manager will work closely with clinical, administrative, and billing teams to ensure that internal systems are aligned and efficient in supporting high-quality service delivery.
Key Responsibilities
Staffing & Scheduling
Oversee the full staffing pipeline from onboarding to deployment
Match behavior technicians (RBTs) with clients based on availability, location, and clinical fit
Monitor coverage and address scheduling gaps or conflicts in real time
Ensure optimal staff utilization while maintaining high satisfaction for both clients and team members
Client Services Oversight
Ensure new clients are onboarded efficiently and service start timelines are met
Partner with clinical leadership to ensure visibility into client progress and support needs
Monitor service delivery for consistency with authorized care
Address operational barriers and client concerns swiftly and professionally
Intake & Onboarding Oversight
Supervise the intake team and manage the intake process from inquiry through service launch
Oversee benefit verification, authorization, and document collection
Maintain quick turnaround times to minimize delays in care
Refine and optimize intake workflows for scalability and quality
Billing Oversight
Oversee the billing team to ensure timely and accurate claims submission
Monitor claim trends, denials, and payment issues; coordinate timely resolutions
Collaborate with verification and authorization teams to avoid billing disruptions
Maintain oversight of quality control and accountability in the revenue cycle
Operational Leadership
Act as the operational bridge across clinical, billing, and administrative functions
Track and analyze KPIs related to efficiency, staffing, client conversion, and claim success
Develop, maintain, and enforce SOPs and workflows to ensure standardization and compliance
Identify inefficiencies and implement solutions to improve internal systems and client outcomes
Team & Culture
Build and support a culture of clarity, accountability, and mission alignment
Mentor and lead team members in intake, scheduling, and billing functions
Promote seamless communication and collaboration across departments
Champion a solutions-focused mindset and encourage proactive problem-solving
Qualifications
Minimum 3 years of experience in healthcare operations, ABA, or a similar client-service field
Proven leadership experience overseeing cross-functional teams and workflows
Exceptionally organized and process-driven, with strong follow-through
Excellent communication and problem-solving skills
Proficient with Google Workspace, EHRs, CRMs, and scheduling systems
Bachelor’s degree required; Master’s degree preferred
What We Offer
$110,000 annual salary
Comprehensive health benefits
Paid time off and flexible holiday policy
100% remote work environment
Opportunity for growth and advancement within a mission-driven, expanding organization
Supportive leadership and a collaborative, high-impact team culture
Please Note:
All applications will be reviewed equally and fairly. Applicants who call the company phone line regarding their application will be automatically disqualified from consideration.
We kindly ask that all communication take place through the application portal or email only. Thank you for understanding!