HiringCafe
Posted 3w ago

Service Manager

@ RDO Equipment Co.
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Sacramento, California, United States
$70k-$90k/yrOnsiteFull Time
Responsibilities:Manage orders, Schedule work, Serve customers
Requirements Summary:Lead a service team, manage work orders, scheduling, and customer relationships. Strong leadership and communication. US work authorization.
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Job Description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's in it For You:

  • $70,000-$90,000 / year
  • 24% bonus potential
  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
  • A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values. 


Why RDO?
When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. in Sacramento belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Sacramento is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?

What You Will Do:

  • Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
  • Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
  • Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
  • Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
  • Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
  • Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
  • For a complete list of duties and responsibilities, view the full job description here.

 

What You Will Need:

  • Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
  • Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
  • Tech-Savvy: You’re confident using computers and quick to learn new systems.
  • Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
  • Communication: You express yourself clearly, both in writing and in conversation
  • Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
  • Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

 

Why You'll Love it Here:

  • Tight-knit team: Everyone, from parts and service to sales, works together to serve the customer and grow the business.
  • Regular team-building: We regularly get together for team-building events like BBQs and other outings.
  • Employee support: Everyone feels supported personally and professionally by each other, management and RDO as a whole. 
  • A feel-good business: We feel good about the company we represent and like to come to work each day to provide excellent customer service.
  • Shared information: RDO is an open-book company, regularly sharing information to keep team members knowledgeable about the company's standing and the products we supply.