Job description

Enrolment Advisor
 
Based:   Home based, with occasional visits to our London campus
Salary:   Up to £30,000 per annum
Hours:    37.5 hours per week, Monday – Friday
              Occasional shift pattern work required on Saturdays and early evenings
 
Are you ready to inspire students and help them achieve their educational goals?
 
Do you have exceptional communication and interpersonal skills?
 
Have you got a proactive approach to student engagement and problem-solving?
 
Then apply for our Enrolment Advisor role.

 

Role Overview:
The Enrolment Advisor will work closely with the Head of Enrolments to provide sales-oriented guidance and recruitment of students for Walbrook Institute London.
 
Key Responsibilities:

• Lead the study guidance and recruitment of students, from initial contact to contract signing and beyond.  
• Support students throughout the entire enrolment process via telephone, email, chat, and WhatsApp, by understanding their educational goals and aspirations.  
• Provide consultative support that helps students select Walbrook programs aligning with their career objectives.  
• Assist current students by collaborating with student support teams to enhance their experience.  
• Develop and maintain deep knowledge of Walbrook's offerings to effectively communicate their benefits to prospective students.  
• Update and maintain accurate records in the CRM system to track interactions, progress, and follow-up actions with prospective students.  
• Work collaboratively with the admissions team to ensure a seamless enrolment process.  
• Achieve both individual and team enrolment targets while maintaining a high level of customer satisfaction.  
• Showcase excellent verbal and written communication skills to build rapport with students and address their inquiries.

 
Skills and Qualification:

• A dynamic individual with a consultative sales background and passion for education.  
• Experience in customer service is desirable.  
• Exceptional communication and interpersonal skills.  
• Attention to detail.  
• A proactive approach to student engagement and problem-solving.
   

​We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
 
Before applying, please read our Recruitment Privacy Policy.
 
To apply please submit your CV with a covering letter explaining your suitability for the role.  Please note that CVs without a covering letter will not be considered.
 
Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful. 
 
As part of your salary and benefits package, you’ll receive:
 
Lifestyle 

• Company pension plan
• Private medical insurance
• Life insurance
• Perkbox membership

 
Life Balance

• Work Your Way - flexibility that works for you
• Generous holiday entitlements, increasing with length of service 
• Excellent maternity & paternity policies
• Volunteering days
• Birthday day off

 
Wellbeing & Support

• Wellbeing Group programmes 
• Twice a year "wellbeing pass" to allow time for yourself
• Employee Assistance Programme (EAP)

 
Closing date: 29 March 2026
Interviews: TBC