Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
An Application Specialist is responsible for ensuring that a particular software application is functioning optimally and meeting the needs of its end-users by providing technical support, monitoring performance, and providing training and guidance.
What you'll get to do
- Providing technical support to end-users, such as troubleshooting software issues.
- Answering questions and providing guidance on how to use the software effectively.
- Ensuring that the software application is functioning optimally by monitoring its performance.
- Conducting regular maintenance and making updates as needed.
- Collaborating with developers and other IT professionals to identify and address any issues or bugs in the software application.
- Providing training and support to new users to ensure that they are able to use the software effectively.
- Maintaining documentation and knowledge base articles to assist users in resolving issues and answering questions.
- Keeping up-to-date with the latest features and updates to the software application, and communicating these changes to end-users.
Skills and Experience
- Bachelor's degree in a related field or equivalent work experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work with different teams
- Exposure in SQL, and experience in ERP application will be an advantage.
- HCM background knowledge
Working Hours: Night Shift (5 p.m. till 2 a.m.)
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process