Job Title: Account Coordinator

Work Location: Johns Creek, GA

Key Responsibilities: Provide assistance to SERVEONE US branch by responding to clients related to orders and products (Location: TN & GA)

Job Description:

Assisting customers of US branch with product-related questions by email and in person
Handling claims regarding refunds or exchanges
Processing orders are given over the phone, email, or internal ERP system
Handling communication with customers and vendors to ensure on-time payment
Assisting in coordinating the delivery process to meet guarantees to customers
Managing relationships with customers
Updating internal databases with account information
Liaise with internal teams to ensure proper pre/post- sales service
Prepare, file, and retreive sales-related documents such as invoices and PO Status
Assisting all sales related work

Qualifications:

Strong communication skills with a problem-solving attitude
Excellent computer skills (MS Office)
Organizational and time-management skills
Hands-on experience with CRM software
Highly motivated, self-directed, and customer service oriented
Demonstrate strong attention to detail and a sense of urgency
Ability to learn and perform multiple tasks in a fast-paced environment
Ability to work independently as well as in a team environment setting
Bachelor's Degree

Benefits & Compensation

We believe in taking care of our team. This position offers a robust benefits package designed to support your health and long-term financial security:

100% Paid Premiums: Full coverage for Medical, Dental, and Vision insurance.
Retirement: 401K matching program, eligible after just 30 days of employment.
Paid Time Off: 15 days of PTO (earned on the 1st day of work).
Holiday Pay: 15 National Paid Holidays per year.

Equal Employment Opportunity Statement

Serveone America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.