Posted 2w ago

Senior Travel Operations Coordinator

@ SailGP
London, England, United Kingdom
OnsiteFull Time
Responsibilities:owning events, coordinating travel, reviewing traveller data
Requirements Summary:Experience in travel logistics or event operations; end-to-end travel planning for complex events; multi-location travel coordination; strong organizational and stakeholder management.
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Job Description

About:

SailGP is the world’s most exciting racing on-water. The annual, global championship – established in 2018 and now in its fourth season – features national teams battling in short, intense races at iconic stadium-style venues across the globe.

The high-tech, high-speed action features the sailing's best athletes racing in identical hydrofoiling F50 catamarans, flying at speeds approaching 100 km/h who compete for the sport's top prize money, with US$4.3 million at stake over the season.

SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender and racial equity and inclusivity.


SailGP is a global organization with defined values that shape the culture of its diverse team: deliver quality, break boundaries, make an impact, stand together and strike a balance.


Summary:

Responsible for the end-to-end planning and delivery of assigned SailGP events, ensuring all travel requirements are coordinated in line with operational needs, timelines, budget parameters, and Travel Operations policy.


Key Responsibilities:

Event Ownership & Delivery

  • Own and deliver assigned events from initial planning through to completion
  • Coordinate all travel requirements including flights, accommodation, ground transport, and immigration
  • Act as the primary point of contact for all travel-related activity for assigned events

Planning & Coordination

  • Manage event timelines in line with submission deadlines and booking windows
  • Review and validate all traveller data prior to booking
  • Coordinate group travel movements and complex itineraries
  • Define and adapt delivery approaches based on event requirements and operational complexity
  • Ensure all services align with event schedules and operational requirements

Flights

  • Plan and manage flight requirements for assigned events
  • Identify group travel opportunities and efficient routing options based on traveller data
  • Coordinate bookings directly or via appointed suppliers, ensuring alignment with cost, schedule, and operational requirements

Accommodation Planning & Management

  • Manage accommodation delivery for assigned events in line with contracted terms and allocations, either directly or in coordination with appointed suppliers
  • Build and maintain detailed rooming lists based on approved traveller data and event requirements
  • Align accommodation plans with event schedules, transport plans, and operational needs
  • Manage room allocations across departments, ensuring efficient use of inventory and adherence to policy
  • Monitor contracted room blocks against attrition and release periods, ensuring rooms are adjusted in line with demand to avoid cancellation costs or penalties
  • Identify and manage risks relating to over or under utilisation of contracted inventory, escalating where required
  • Coordinate changes to allocations in line with traveller updates and operational requirements
  • Liaise with accommodation providers to manage ongoing requirements, amendments, and issue resolution
  • Ensure all accommodation data is accurate across systems and supplier records

Ground Transport

  • Plan and coordinate all ground transport requirements, including airport transfers and event transport solutions
  • Define appropriate transport approaches based on location, safety, and operational requirements
  • Coordinate transport delivery directly or via suppliers, ensuring alignment with event schedules

Immigration

  • Identify visa and immigration requirements across all traveller groups
  • Develop and maintain clear immigration guidance and communications
  • Ensure all required documentation is collected and processed in line with timelines

Supplier Coordination

  • Manage delivery of travel services through appointed suppliers
  • Maintain oversight of all supplier activity to ensure delivery meets agreed requirements, timelines, and cost expectations
  • Intervene and take direct control of bookings or planning activity where required to ensure delivery standards are met
  • Manage operational relationships with suppliers, resolving issues and driving performance

Communications

  • Define and manage event communication schedules
  • Review and approve all traveller communications prior to issue
  • Ensure all communications are accurate and aligned with event plans

Change Management & Compliance

  • Enforce travel policy and submission deadlines
  • Manage change requests in line with the agreed process
  • Identify and resolve issues proactively, taking ownership of resolution and escalating where required

Budget & Cost Control

  • Monitor and control event travel spend in line with allocated budgets
  • Make cost-based decisions in line with agreed parameters and event requirements
  • Track and manage spend throughout the planning and delivery cycle
  • Identify and escalate any risks or variances that may impact budget delivery
  • Support post-event budget reconciliation and reporting

Event Reporting

  • Produce post-event reporting including cost tracking, change analysis, and operational feedback
  • Identify and communicate key issues and improvements for future events


Key Expectations:

  • Coordinates all assigned travel activity accurately and on time, even during high-pressure delivery windows
  • Maintains a high level of organisation and clarity across trackers and internal communications
  • Proactively identifies delays or gaps in information and takes action to resolve or escalate
  • Communicates clearly and confidently with stakeholders, suppliers, and senior staff
  • Takes ownership of tasks from start to finish, following through without being chased
  • Remains calm, focused, and solutions-driven when priorities shift or information is incomplete
  • Comfortable working in a demanding and fast-moving environment where processes are still evolving
  • Lives SailGP's values and contributes to a positive, inclusive team culture


About You:

• Proven experience in travel, logistics, or event operations

• Experience managing end-to-end travel planning and delivery for complex events or operations

• Experience coordinating high-volume or multi-location travel arrangements

• Strong organisational and planning skills

• Ability to manage multiple projects and deadlines

• Strong communication and stakeholder management skills

• High attention to detail and accuracy


Location:

London, United Kingdom

SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.