Posted 2w ago

Customer Experience Manager

@ Elve
Davis, California, United States
OnsiteFull Time
Responsibilities:Coordinate projects, Define timelines, Interface with customers
Requirements Summary:3+ years in program management/operations in manufacturing or hardware; cross-functional collaboration; strong communication; timelines and deliverables focus; detail-oriented with ownership.
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Job Description

Who is Elve?

Elve, Inc is a deep-tech startup in Davis, CA, specializing in the design and manufacturing of high-efficiency lightweight millimeter-wave and near-THz RF power amplifiers. Our groundbreaking technology enables 100x faster wireless internet access in urban settings and remote locations, revolutionizing the future of wireless connectivity well beyond 5G. We are looking for mechanical engineers to join our team and contribute to the advancement of our technology, products, and manufacturing. If you are passionate about RF electronics, precision assembly, manufacturing, automation, and working on cutting-edge technology, then we want to hear from you!

Position Summary

Elve is building next generation millimeter-wave power amplifiers for advanced communications and sensing systems. We are looking for a highly organized, detail-oriented individual to help drive execution across customer programs, internal teams, and external partners.

This role sits at the intersection of engineering, operations, and customer engagement. You will be responsible for ensuring projects stay on track, timelines and schedules are clearly defined and maintained, and deliverables are completed on time (including both commercial and government programs).

You will work closely with engineering, manufacturing, and operations teams to identify and eliminate roadblocks, ensure alignment, and keep programs moving forward. The role requires strong ownership, follow-through, and the ability to manage multiple parallel efforts without losing attention to detail.

Because Elve is a small and fast-moving company, this role will evolve with the needs of the business. The ideal candidate is comfortable wearing multiple hats, stepping into ambiguity, and driving clarity and execution across teams.

This is a full-time salaried position.

Key Responsibilities

  • Own coordination and execution of multiple concurrent customer and internal projects
  • Define, maintain, and track project timelines, schedules, deliverables, and dependencies
  • Work closely with internal  teams to identify and eliminate roadblocks
  • Drive accountability across teams to ensure milestones are met on schedule
  • Interface directly with customers, providing updates, managing expectations, and ensuring a high-quality experience
  • Support submission of deliverables for both commercial and government programs, ensuring compliance, accuracy, and completeness
  • Establish and manage RMA (Return Material Authorization) processes in collaboration with internal teams
  • Define, track, and report key performance indicators (KPIs) related to customer satisfaction, delivery performance, and operational efficiency
  • Identify risks early and proactively drive mitigation plans
  • Partner with engineering teams to support product validation activities such as lifetime testing and reliability data collection
  • Translate technical results into clear, structured outputs such as reports, white papers, and customer-facing presentations
  • Drive cross-functional communication to ensure alignment between Elve teams and external parties. 
  • Continuously improve processes related to project tracking, scheduling, customer engagement, and program execution

Work Environment

Work may occur in a combination of the following environments:

  • Manufacturing facility
  • ISO 5–ISO 7 cleanroom
  • Laboratory
  • Machine shop
  • Warehouse
  • Office