Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.
Key Responsibilities
1. Team Leadership
- Lead and supervise team members during the shift
- Assign positions and tasks to staff
- Coach and support team members to follow brand standards
- Assist with training new employees
- Maintain a positive and productive team environment
2. Guest Experience
- Ensure fast, friendly, and accurate service for every guest
- Resolve guest complaints professionally
- Maintain drive-thru and front counter efficiency
- Promote upselling and suggestive selling
3. Operations Management
- Manage shift operations including front counter, drive-thru, and kitchen
- Ensure food quality and product consistency
- Monitor productivity and workflow during the shift
- Complete opening and closing procedures
4. Food Safety & Cleanliness
- Ensure compliance with food safety and sanitation standards
- Monitor product freshness and food handling
- Maintain cleanliness of dining room, kitchen, and restrooms
- Ensure team members follow health and safety policies
5. Cash & Inventory Control
- Manage cash registers and count drawers
- Verify deposits and cash handling procedures
- Ensure adequate stock levels during the shift
- Monitor waste and report inventory issues
6. Administrative Tasks
- Complete shift reports and checklists
- Coordinate employee breaks and staffing coverage
- Communicate shift performance and issues to management
Requirements
- 1+ year experience in quick service restaurant (QSR) preferred
- Previous leadership or supervisory experience preferred
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Customer service oriented mindset
- Problem-solving and conflict resolution skills