Job Summary
In this role, you ensure the ongoing account management for all existing and new business development accounts and &Classwork migration. You are the point person for all customers supported by the BASM. Your focus is to process all sales orders, tracking them daily and weekly, mitigating any issues and keeping customers informed, ensuring orders are received as expected. As a BAS, you demonstrate exemplary service through your knowledge of our business and your proven administrative skills with our systems and technology. The BAS will be focused on and held directly accountable for onboarding new accounts into all systems including account applications, tax exemption certification validation, set up in both ordering systems, &Classwork and VOS, completion of non-complex contracts, RFPs and RFQs, customer satisfaction from the ordering process through the delivery of products.
Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.
Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.
Employment Type
Full-Time
Company
Barnes & Noble Booksellers, Inc
Address Line 1
330 East 1300 South
State
Utah
City
orem
What You Do
• Communicate with educators, administrators, and others on orders, quotes and follow up as needed through delivery of product.
• Review quote requests from customers, checking on hands at the Distribution Center to determine if the quote and customer should be routed through &Classwork for placement.
• Process quotes for the BASM stores through VOS, partners with the BASM on all quotes requiring more than a 20% discount.
• Place orders using VOS (if stock is not available at the Distribution Center), researching and following up on placed orders using all available resources, including but not limited to, VOS, 944-READ and Bookmaster.
• Onboarding new accounts into all systems including account applications, tax exemption certification validation, set up in both ordering systems, &Classwork and VOS, completion of non-complex contracts, RFPs and RFQs,
• Completion of non-complex contracts, RFPs and RFQs,
• Use &Classwork as appropriate, researching and updating &Classwork contacts on a regular basis.
• Review individual school websites, Niche.com, and School Digger to ensure your database is current and ready for migration to &Classwork.
• Maintain expert knowledge of the company's products and key programs and initiatives to effectively highlight their value and features.
• Support Institutional and Corporate e-commerce business by completing setup of customers in &Classwork and completing sales process of new and existing customers through &Classwork portal.
• Ensure orders received are sorted, complete and delivered through partnership with the store team.
• Process orders correctly through POS.
• Use software systems/programs: Excel, Email, &Classwork, VOS, Outlook Calendar, and Teams timely and with accuracy.
• Review quote requests from customers, checking on hands at the Distribution Center to determine if the quote and customer should be routed through &Classwork for placement.
• Process quotes for the BASM stores through VOS, partners with the BASM on all quotes requiring more than a 20% discount.
• Place orders using VOS (if stock is not available at the Distribution Center), researching and following up on placed orders using all available resources, including but not limited to, VOS, 944-READ and Bookmaster.
• Onboarding new accounts into all systems including account applications, tax exemption certification validation, set up in both ordering systems, &Classwork and VOS, completion of non-complex contracts, RFPs and RFQs,
• Completion of non-complex contracts, RFPs and RFQs,
• Use &Classwork as appropriate, researching and updating &Classwork contacts on a regular basis.
• Review individual school websites, Niche.com, and School Digger to ensure your database is current and ready for migration to &Classwork.
• Maintain expert knowledge of the company's products and key programs and initiatives to effectively highlight their value and features.
• Support Institutional and Corporate e-commerce business by completing setup of customers in &Classwork and completing sales process of new and existing customers through &Classwork portal.
• Ensure orders received are sorted, complete and delivered through partnership with the store team.
• Process orders correctly through POS.
• Use software systems/programs: Excel, Email, &Classwork, VOS, Outlook Calendar, and Teams timely and with accuracy.
Knowledge & Experience
• Has two years of bookselling experience demonstrating advancement and knowledge of book and non-book areas.
• Has proven excellent customer service skills.
• Demonstrates accuracy and attention to detail in all work assigned, meeting deadlines consistently.
• Shows curiosity and asks questions to clarify understanding.
• Possess analytic skills and demonstrate problem solving skills.
• Demonstrates proficient IT skills including Microsoft Office, IM2, &Classwork, and VOS.
• Demonstrates clear communication skills, both written and verbal.
• Work collaboratively with employees, customers and others across the company with regard to the Business Development department
• Are always cheerful with customers, consistently going out of your way to help them.
• Make the right suggestions to help solve problems and provide our customers with what they need.
• Flexible and available to support the business needs inclusive of school business hours, typically Monday through Friday business hours.
• You are organized, a clear communicator, and work with persistence, urgency and efficiency
• Process and interpret data accurately.
• Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness.
• Is open to feedback and can act on this insight to develop and grow.
• Show aptitude and willingness to learn new skills and acquire new knowledge about the business and apply it appropriately.
• Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a career.
• Has proven excellent customer service skills.
• Demonstrates accuracy and attention to detail in all work assigned, meeting deadlines consistently.
• Shows curiosity and asks questions to clarify understanding.
• Possess analytic skills and demonstrate problem solving skills.
• Demonstrates proficient IT skills including Microsoft Office, IM2, &Classwork, and VOS.
• Demonstrates clear communication skills, both written and verbal.
• Work collaboratively with employees, customers and others across the company with regard to the Business Development department
• Are always cheerful with customers, consistently going out of your way to help them.
• Make the right suggestions to help solve problems and provide our customers with what they need.
• Flexible and available to support the business needs inclusive of school business hours, typically Monday through Friday business hours.
• You are organized, a clear communicator, and work with persistence, urgency and efficiency
• Process and interpret data accurately.
• Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness.
• Is open to feedback and can act on this insight to develop and grow.
• Show aptitude and willingness to learn new skills and acquire new knowledge about the business and apply it appropriately.
• Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a career.
Job Category
Business Development
EEO Statement
As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact (800) 799-5335. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact (800) 799-5335. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003