It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.
Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the Location
Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the Job
Senior Application Analyst – Supply Chain Distribution
This role works onsite in our Phoenix Home Office. Visa sponsorship is not offered for this role.
How this role will make an impact:
The Senior Application Analyst role for Supply Chain Technology executes the entire lifecycle of a product line from strategic planning, to tactical activities, to operational support. In this position, you will identify, define, analyze, prioritize, test and refine the technology platform requirements, and work with cross functional technology and business teams to deliver the final product. This position also ensures that issues are resolved in a timely manner, works with vendors for bug fixes and supports our business partners to keep the facilities running with minimal interruptions.
What You’ll Do
- Partner closely with DC operations and business stakeholders to gather, refine, and translate requirements into scalable system solutions
- Analyze, configure, test, and support enhancements within our WMS platform
- Lead initiatives across the full software development lifecycle
- Collaborate with developers, architects, and integration teams to deliver high-quality solutions
- Identify gaps between business needs and system capabilities and drive resolution
- Partner with vendors to deliver fixes, upgrades, and enhancements
- Coordinate and apply system configurations, patches, and vendor packages
- Create and execute test plans, manage defect resolution, and ensure business acceptance criteria are met
- Support production environments, troubleshoot incidents, and participate in a rotating 24/7 on-call schedule
- Proactively identify risk areas and recommend improvements to strengthen system stability and operational continuity
What Factors Contribute to Success in this Role?
- Deep understanding of warehouse operations and WMS functionality
- Strong troubleshooting skills in high-pressure production environments
- Ability to translate operational challenges into technical solutions
- Comfortable influencing both business and technical teams
- Strong ownership mindset — you see issues through to resolution
- Effective communication across multiple levels of the organization
Required Qualifications
- Bachelor’s degree in Computer Science, Supply Chain, Business, or related field (or equivalent experience)
- 3+ years of experience supporting and enhancing supply chain distribution applications
- Hands-on experience with WMS platforms
- Experience implementing or supporting third-party software solutions
- Strong understanding of APIs, integrations, and modern application architecture
- Experience working through the full Software Development Lifecycle
- Experience partnering with vendors on system enhancements and support
- Operational application support experience, including incident resolution
- Working knowledge of SQL
- Ability to prioritize effectively in a fast-paced, high-impact environment
- Will be required to participate in week-long on-call rotation that requires 24/7 availability
Preferred Qualifications
- Experience with Manhattan Associates WMOS, WCS, Pick-to-Light systems, and/or exposure to Manhattan Active WM (MAWM)
- Familiarity with Unix/Linux environments
- Experience with F5 & JBOSS
- SaaS upgrade models (versus legacy on-prem)
- Event-driven integrations
- API-first architecture
Additional Job Considerations
- This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
- Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
- On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
About the Culture
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
- Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
- On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
- “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
- “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
- “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
- Paid Volunteer Opportunities to spend time doing good for causes close to heart
- Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.