This position will either be filled as Order Entry Specialist
I or Order Entry Specialist II, depending on the candidate’s skills
and experience. The corresponding salary ranges are as follows:

Order Entry Specialist I: $32,000-$44,000
Order Entry Specialist II: $39,800-$48,500

Eligibility for remote work: This position is required to work onsite at Human Kinetics’ headquarters in Champaign, IL.

Applicants must be authorized to work for any employer in the
U.S. We are unable to sponsor or take over sponsorship of an
employment Visa at this time.

Applicants are not obligated to disclose expunged juvenile records of
adjudication, arrest, or conviction as part of the application
process.

*Learn more about our perks and benefits here: https://us.humankinetics.com/pages/human-kinetics-compensation-benefits-information

Human Kinetics is committed to building a more diverse workforce. We
welcome BIPOC candidates and others who identify with
underrepresented groups to apply.

Human Kinetics is committed to the full inclusion of all qualified
individuals. As part of this commitment, Human Kinetics will ensure
that persons with disabilities are provided reasonable
accommodations. If a reasonable accommodation is needed to
participate in the job application or interview process, please
contact HR at 217-403-7540.

Human Kinetics Compensation & Benefits Information

Our compensation philosophy is to value the contributions of all HK
employees and to reward exceptional performance exceptionally. To do
that, we provide a standard increase to all HK staff, and we award
merit increases and bonuses to people who make extraordinary
contributions to the work we do.

Job Summary: The Order Entry Specialist position
involves accurately entering customer orders and credits into the
customer service processing software, as well as providing support to
the Customer Service Team by performing other assigned tasks and
providing backup coverage. This role requires strong data entry skills,
attention to detail, and the ability to work independently while
contributing effectively to a team environment with minimal supervision.
As needed, they will work with external customers and internal staff. 

Essential Functions:

1. Correctly and accurately use the customer service processing software and credit card payment center with minimal assistance. 
2. Review
   customer order or return credit paperwork ensuring all required
   information is included before keying into customer service processing
   software. 
3. Complete entry of customer order or credit into
   customer service processing software &, as needed, credit card
   payment center.
4. Independently performing complex order & credit tasks.
5. Work
   as one in a team rotating daily customer service software processes,
   shared incoming order email folders, and reviewing website high-risk
   customer orders. 
6. Asks questions, follows instructions & procedures to accurately complete assigned tasks. 
7. As
   needed, communicate professionally with customers & internal staff
   via phone, email, and Web Help Desk ticket system to process orders
   & credits. 
8. Follow established customer order & credit procedures while meeting departmental accuracy rates & completion times.
9. Utilize
   a strong knowledge of all Human Kinetics products including
   delineation of print & electronic product delivery, HK websites,
   & promotional campaign discount codes.
10. Complete varied individual & departmental tasks assigned on an ad hoc or regular basis.

Secondary Functions:

1. Follow departmental processes on how to handle printed order
   & credit customer service processing software copies along with
   filing processes for printed orders & credit paperwork. 
2. Work cohesively & collaboratively with co-workers focusing on communication, problem-solving, & mutual support. 
3. Adhere to established procedures, meets accuracy rates, and timeframes for completion of tasks expected for the department. 
4. Keep the Customer Service Director & CSR III updated on workload trends, asking for assistance when needed. 
5. As needed, provide insight, leadership, & solutions on regular & atypical, assigned tasks. 
6. Collaborate with co-workers on primary & backup task training. 
7. Write, update, & review instructions for existing or new assigned tasks as needed. 
8. Collaborate
   with the Customer Service Director & CSR III ensuring all orders
   & credits are keyed into customer service software by annual
   physical inventory & fiscal year-end deadlines. 
9. Physically count inventory during annual physical inventory. 
10. Attempt to upsell or cross-sell products on customer orders.

Job Qualifications

Education: A high school diploma or equivalent is required, some college coursework preferred.

Required Experience: 

• Customer communication (in-person, written, or over the phone.)
• Intermediate working knowledge of Microsoft suite of products including Outlook, Word, and Excel

Required Competencies:

HK Values:

• Integrity
• Resourcefulness
• Effort
• Respect
• Teamwork
• Stewardship

Order Entry Specialist Competencies:

• Alpha numeric data entry 40 wpm-95% accuracy rate.
• Ability to prioritize assigned tasks with minimal oversight.
• Utilization
  of critical thinking skills to independently identify, research, &
  resolve complex task questions and issues with minimal assistance.
• Productive communication. Ability to provide all information and explain an issue while presenting potential solutions.
• Ability to proactively seek & embrace constructive feedback as opportunities for learning and improvement, 
• Willingness to learn and adapt. 

Job Demands:

• Office Equipment Frequent computer, telephone, copier, calculator, and printer use. Occasional use of fax.
• Mental Demands: Frequent problem-solving,
  decision making, data interpretation, organization, and
  adaptability. Occasional stress management, and initiative taking.
• Working Conditions: Indoor, office environment. 
• Physical Demands: Frequent sitting. Occasional standing or walking. Rare lifting or carrying.
• Other Duties: Please note this job description is not designed to cover or contain a
  comprehensive listing of activities, duties, or responsibilities that
  are required of the employee for this job. Duties, responsibilities, and
  activities may change at any time with or without notice.