TITLE: IT Support Assistant
STATUS: Seasonal
LOCATION: Becket, MA
REPORTS TO: Director of IT
DEPARTMENT: IT
WORKS WITH: IT Operations Manager, Director of Information Technology, All Staff
START: May 12, 2026
END: September 3, 2026
COMPENSATION: $18 - $20 per hour (less applicable tax withholdings)
SCHEDULE: May 15 – June 21: 16–20 hours per week. Flexible 4-hour blocks (Morning or Afternoon)
June 24 – August 30: Wednesday–Saturday (4:00 PM – 8:00 PM) and 3-4 hours on Sunday afternoons.
BENEFITS (SUMMER ONLY): Three meals a day, free access to classes, performances, talks, and studio usage.
Position Overview
Working closely with the IT team, the IT Support Assistant serves as a first point of contact for technical issues and supports the smooth operation of organizational technology systems. The primary responsibility of this role is to provide day-to-day technical support that ensures staff and seasonal artists can work effectively and stay connected, particularly during our busy summer performance season.
Key Responsibilities
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System Deployment (May – June): Assist in the unboxing, configuration, and setup of approximately 80 leased Windows and Mac laptops for income staff.
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Google Workspace Support: Help users manage Drive access and permissions, email troubleshooting, and shared calendar issues.
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Hardware Troubleshooting: Provide "desk-side" support for peripheral setup (printers, monitors, docking stations) and basic hardware fixes.
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Live Support (July – August): Act as the primary point of contact for technical issues during performance hours, escalating complex problems to senior IT staff when necessary.