TITLE:  Customer Service Aide – Community Liaison

CHARACTERISTICS OF THE CLASS:

Under supervision, provides friendly and efficient customer service for park patrons, serves as an information resource for visitors and community members, and supports a welcoming, safe, and orderly park environment. Performs related duties as required.

EXAMPLES OF DUTIES:

• Serves as a visible, welcoming presence at the front desk, lobby, outdoor spaces, and pool areas. 
• Greets visitors and serves as an information resource for patrons and park users. 
• Explains park programs and schedules and directs individuals to appropriate program areas. 
• Registers patrons for programs and classes. 
• Maintains records and files for class and program registration, attendance, and other information necessary for park management.
• Answers the telephone in a courteous and professional manner. 
• Directs calls to appropriate person and takes messages for staff involved in class and program service delivery. 
• Conducts tours of the facility.
• Provides park information to community members, partner organizations, rental groups, and visitors. 
• Supports park staff in welcoming and assisting community members and relays community concerns and questions to park leadership, as appropriate. 
• Reports safety concerns, hazards, rule violations, unusual circumstances, and other issues affecting patrons or park operations to park leadership or appropriate personnel.
• Recognizes emergency indicators such as threats of violence, medical crisis or criminal activity, and promptly contacts emergency services and follows established reporting guidelines.
• Maintains knowledge of park district safety protocols, including when to elevate non-emergency concerns to park leadership or appropriate personnel.
• Maintains awareness of park and program areas to help support a positive experience for all visitors by noting and reporting conditions that may affect visitor safety, comfort, or enjoyment.

MINIMUM QUALIFICATIONS:

Training and Experience:

Graduation from High School, or an equivalent GED.

Knowledge, Skills and Abilities:

• Ability to communicate effectively.
• Well-developed social and telephone skills.
• Customer service and the ability to relate well with others at all times while on duty.
• Ability to learn and accurately convey program and related information.
• Ability to use good judgment and discretion.
• Knowledge of surrounding community sufficient to assist patrons, answer questions, and elevate concerns appropriately.

SEIU-Local 73                EEO: Administrative Support                   FLSA: Non-Exempt