Position Snapshot
Manages the personal computing infrastructure at all company locations by installing, maintaining, and monitoring the operation of laptops, desktops, thin clients, printers and other related equipment and software.  Serves as second tier support in the areas administered.  Evaluates, recommends, and purchases vendor products (hardware, software, and other related equipment) consistent with the organization's short- and long-term objectives. 

Essential Duties and Responsibilities
An individual must be able to perform each duty satisfactorily.

• Designs, creates, and deploys standard operating system images ensuring all applicable software with appropriate patches and service packs are applied in a timely manner.
• Evaluates, installs, and monitors new hardware, hardware upgrades, and hardware replacements (RAM, data storage, keyboards, mice, monitors, and other peripherals) in a multi-site network environment.  
• Evaluates and recommends purchases consistent with the organization's short and long-term objectives.  May consult others of hardware requirements when new software is introduced to the Company.
• Analyzes problems and designs solutions to assist users with PC related problems. Diagnoses support requests received by Service Desk staff, Emergency Line, and other members of the Operations group.
• Manages and deploys all relevant PC updates using Microsoft Windows Support Update Services (WSUS) to all corporate laptops and desktops using departmental change management procedures.
• Manages maintenance and service with outside organizations.  Performs software upgrades and new installations of PC-based software; evaluates alternatives and recommends strategies for new upgrades. Maintains license agreements for all software.
• Develop & test detailed disaster recovery documentation and assist in implementing procedures supporting the Disaster Recovery plan.
• Trains users on correct PC operations and procedures.  Assists Training & Service Desk Manager with hardware and software requirements for training classes.  Provides hardware and software for associates to conduct various meetings.
• Maintains accurate stockroom inventory. Works closely with the Director of Systems and Technology to ensure new purchases are received in a timely manner.
• Researches field through trade magazines, training, internet, seminars, etc. to assess current PC practices.
• Works closely with the Service Desk and other Operations staff to analyze problems and provide solutions in areas where their positions overlap.

Supervisory Responsibilities
None.

Professional Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions.
• Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated ability to work collaboratively within cross-functional teams and across organizational levels.
• Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges.
• Strong problem-solving and critical thinking skills.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Comfortable working both independently and collaboratively within a team.

Education and Experience

• 2-year Associates Degree in Computer Science, Bachelor’s Degree preferred.
• Working knowledge of components in a computer (RAM, various processors, data storage, I/O addressing, etc.).
• A minimum of six (6) months work-related experience is required.
• An equivalent combination of education and work-related experience may be acceptable.
• Ability to travel to 10% - 15% to company facilities.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of an office, desk job setting are generally low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment.

Work Environment
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration.

These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.