Description

Essential Duties and Responsibilities include the following:

·         Handle customer relationships with patience and integrity

·         Strong focus on Glass House recognition and reputation within the industry

·         Provide excellent customer service representing Glass House values and standards

·         Continuously improve process and communication

·         Work with customers to understand their specific needs and product usage

·         Assist in facilitating sales on site, including keeping showroom clean and organized

·         Identify prospects and convert into leads for sales representatives

·         Meticulously organize prospects and leads within CRM

·         Ensure proper compliance procedures are followed for sales: customers are vetted via DCC, manifests and sales orders provided with every transaction, customers follow METRC requirements

·         Vet all customers and ensure they are properly onboarded prior to sale

·         Count cash payments with customers, prepare cash pickups, and send 8300 forms

·         Send test results and product information to customers upon request

·         Send invoices to customers and AR updates

·         Support Sales Team in hitting monthly and quarterly sales goals

·         Follow proper accounting procedures for sales, working closely with Finance and Inventory teams

·         Provide Accounting department with assistance on AR, consignment, and billing

Requirements

Required:

·         Must be over 21 years of age

• Attention to detail
• Ability to work under pressure and meet tight deadlines
• Ability to work in a logical, systematic manner
• Must be personable, organized and have a meticulous attention to detail
• Ability to problem solve and improvise
• Strong people skills and flexibility within a team
• Ability to conduct professional communication via phone, text, and email
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

Preferred:

·         Must be a self-starter with minimal supervision, able to work independently and in a team environment

·         This position requires a 40-hour minimum work week

·         Willingness to work weekends

Physical Requirements

·         Ability to work in conditions typically found in a greenhouse with high humidity and varying temperatures, with a fair amount of moisture present

·         Ability to exert up to 15-50 pounds occasionally in order to lift and move product

·         Ability to balance, reach grasp while climbing on a step stool and/ or ladder

·         Ability to crouch, grasp and lift product above shoulders in order to lift product from the floor properly

·         Ability to be on feet while performing job responsibilities

Language Skills

Reasoning Ability

Computer Skills

To perform this job successfully, an individual should have knowledge of the following software applications:

·         Internet software

·         Microsoft Office

·         Excel (intermediate)

·         Business Central

Summary

Sales Assistant is responsible for supporting all administrative functions the wholesale sales department